Photoshop CC: Features missing from my install (corrupt install)

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
There are more than a few things inaccessible with my install of Photoshop CC.

When I open any image (and I do check that they are or convert them to 24 bit, 8 bits per channel), I am unable to access the filter gallery (many filters), mini bridge, kuler, Adobe Exchange, Save for Web and Devices, and I cannot save as PNG. I am also unable to open any PNG files.

The filters are missing (see attached image).



When I go to load extension tools such as Kuler, I get the following pop-up message "Cannot complete command because the extension could not be loaded."
Occasionally, I get an error message about Javascript.

The Save for Web is grayed out no matter if I flatten and make sure that images are RGB, 8 bits per channel.



Any ideas?
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Ian Coronado

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  • frustrated

Posted 5 years ago

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Chris Cox

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That looks like you either chose a workspace that hides some filters, or you have a damaged application install (missing the required plugins folder).
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Ian Coronado

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Thanks for the quick response Chris.

I forgot to mention that I have tried different workspace views.

How do I go about re-installing the application? Now that this is all handle by the Adobe Creative Cloud control center, this escapes me.
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Chris Cox

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Run the uninstaller in the application directory.
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Ian Coronado

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Yes, I got that after thinking about it for a minute. Now that (most) everything is handled by the control center, I am mostly interacting with app administration through the Adobe Creative Cloud widget that I access from my menu bar (Mac). It might be nice to have an Uninstall button for those apps in the same area.
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Ian Coronado

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After some thought, I realized I can use the uninstaller and then use the Creative Cloud control center to re-install it.

I am doing that right now and will report back if it is successful or not.
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Ian Coronado

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It worked! Thanks for your responses!