Failure to execute open file | Photoshop Family Customer Community

While Photoshop CC opens from the exe icon clicking on an individual say .jpeg file to open it results in receiving error message 0xc015002. Similarly trying to edit from within Elements11 using Photoshop produces same result.

William Linley

1 Post
0 Reply Likes
frustrated

Posted 5 years ago

5 years ago

Chris Cox

20280 Posts
830 Reply Likes

That is not a Photoshop error message.

What exactly are you seeing?
What OS version are you using?
Have you installed all the Photoshop and Elements updates?

The fact that you're getting errors on two applications makes it more likely that something is wrong at a system level.

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