LIGHTROOM 5 - got box with no serial number

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Eds opinion 12 days ago
I received a Light Room 5 from B&H but no white slip box with a serial number. Called B&H customer service, nice guys with no authority to help me.
Left on my own so wrote a formal letter to Adobe Corp offices and B&H Corp office in NY.
No answer.
Thinking of reporting this a fraudulent sale to State Attorney General Consumer affairs department as I see others with same problem with B&H and Adobe.
That seems like a draconian thing to do but I think some one else has my serial number and it originated before I was shipped the product.
Any suggestions on how to solve problem.
I tried looking on line but I am afraid to download an alleged key from sites that offer service as I don't know what else is coming with the download.
Photo of Eds opinion

Eds opinion

  • 2 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of Carolyn Lundberg

Carolyn Lundberg

  • 1 Post
  • 0 Reply Likes
I seldom submit to sites like this but I have the same issue. I ordered Photoshop Elements 13; the box looks original but only has a Product Number; no Serial Number. I have spent over an hour today on hold via chat and phone with Adobe and B&H; am still waiting for a response from B&H as they requested I take a photo of the product packaging. Infuriating to say the least;