Photoshop CS5: Freezing on Win 7

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  • Updated 3 years ago
  • (Edited)
After years of trouble free photoshopping, I am suddenly encountering catastrophic failures. As it does not seem possible to repair files, am I ok to reinstall the complete programme, if so how do I uninstall the existing one. The initial problems may have originated with a lack of disk space but this is now ok. If I cannot carry out a full reinstall, how do I identify the corrupt files? Thanking you in advance for your time.
Bob Grinham
Robert.grinham@ntlworld.com
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Bob Grinham

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Posted 3 years ago

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Chris Cox

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What OS version are you using?
Have you installed all the Photoshop CS5 updates?
What changed on your system since Photoshop CS5 was last working?
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Bob Grinham

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Windows 7
I am not sure, possibly not if they are not automatic.
There have been some Microsoft updates during the last week.

Apologies for the posting appearing twice.
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Chris Cox

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No, updates are not automatic - you should have been notified of updates, but you have to choose to install them (so updates don't interrupt your work).

How exactly is Photoshop failing?
What error message are you seeing?
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Bob Grinham

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Latest problem is that Photoshop suddenly crashes with no messages.
Previously it was failing to load with the message "could not load actions because an unexpected end of file was encountered.
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Chris Cox

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If it crashes, then the OS would give you an error message about the crash, and crash details would be available in the system event viewer.

The actions error message means that your preferences files for actions were corrupt. But it would allow you to continue using the application, it just couldn't load the actions from preferences (and should have reset them when you exited Photoshop).
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Bob Grinham

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I cannot find any error messages under system information.
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Chris Cox

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Again, if you crashed, you would get a message from the OS about the crash, and details would be logged in the system event viewer.

So you may not be crashing.

Can you provide more details about exactly what you are seeing?
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Bob Grinham

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Photoshop is freezing so that the only way to continue is to use the task manager to end the task or switch off the machine.
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Chris Cox

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OK, freezing is a very different thing from crashing - those behaviors should not be confused.

At what point does it freeze?
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Bob Grinham

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I have not noticed a common factor concerning the exact operation just prior to freezing.
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Bob Grinham

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Hi Chris,
I think this must be even more frustrating for you than for me, especially with the time lag and my lack of detail concerning the precise sequence of events. As I said earlier my machine is old, although fairly reliable until now, so that may be the main source of the problem. Can I thank you for all of your help as well as your patience and time.
Yours graqtefully
Bob Grinham
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is your Win 7 64-bit? It may be in your best interest to rebuild the machine (clean OS/Photoshop) and switch to a 64-bit OS if your system is capable.