ELEMENTS 12 Face Recognition Not Working

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Greetings,

When I'm in PSE12's Media View and click the Add People button, I get an error message saying "No new people found in your selection".

A Knowledge Base article offers two solutions. Solution 1 didn't work. Solution 2 seems to imply that it will delete all of your people-tags. Can anyone confirm this?

Thanks,
Shane.
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Shane Goodman

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  • frustrated

Posted 4 years ago

  • 1
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andaleeb, Employee

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Hi Shane,

Neither of the solutions would do any harm to the people tags already present in the catalog.

Thanks
Andaleeb
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Shane Goodman

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I asked a question here because I didn't get a response on Adobe's forum. Now that someone has replied, though, I would like to move the discussion back there.

Thanks,
Shane.