Lightroom Desktop: Face recognition lost ability to tag a specific person

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  • Problem
  • Updated 2 months ago
  • In Progress
  • (Edited)
Hello. I am using face recognition since it was launched in CC, having really lots of people tagged and it works well now by itself. I upload a new photo and people are being tagged automatically. Except my wife. My wife is on the top when sorting people by count, meaning she is the most tagged person on my cloud (1666 pictures to date). Yet it cannot recognize her anymore. Whatever i upload, picture from a daily life or super sharp and detailed front facing profile pic, it leaves her untagged.
To be clear, it recognises there is a person, but it does not match the name to it. Only my wife. I can upload group photo with 30 people and it tag everyone except of her despite the fact she has the most pictures already tagged to compare with.
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dwbmb

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Posted 3 months ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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I've contacted you via email for more information.
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dwbmb

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Replied.

addition: it used to work. I started to notice my wife is being missed like 2 month ago, not sure exactly. At first I thought it was just a bad angle or something, but now I can see it misses her all the time in every possible composition.
(Edited)
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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We've opened an issue to investigate this specific case. Thanks for the offline info. 
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dwbmb

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New set of pictures uploaded this weekend. This time I did not touch tagging at all, so all is left how Sensei did it.