Extremely frustrating experience with Adobe Customer Support (?) and Sales.

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  • Updated 3 years ago
Extremely frustrating experience with Adobe. Have spent 120 minutes on telephone and internet trying to get resolution of my problem. Up to this day, I believed Adobe was a FINE company. Very poorly organized customer support (if you don't believe this - try it for yourself).
Yesterday I purchased the educational version of Photoshop CS6 Extended via Adobe online store. I need the Mac version, but must have inadvertently ordered Windows version. I submitted proof of my education status to Adobe last night and today received an email stating my order had been approved. Adobe provided the serial number and instructions on how to download the Windows version.
After work today, I then began my "experience" with Adobe. First I had instant messenger session with customer support - he/she could not help me and told me to call customer support in order to have platform switched from Windows to Mac. After a VERY long wait on telephone, I provided my credit card information and a man sold me the Mac version. He connected me with Customer Service - another long wait. Got a pleasant women who really tried to help me but I could not understand her - a language barrier, I guess. She finally told me to call customer support tomorrow. Good thing for Adobe that there is no other product out there that does what Photoshop does. I believe it would be wise for a senior management person at Adobe to have conversation with similar person at General Motors about customer service and support. Thanks for reading - I feel better now. Not sure what my next step should be.
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Ronald MacKenzie

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Posted 6 years ago

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Maggie Magee Molino

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Customer Service???.... I don't think Adobe knows what this is!