Lightroom Classic: External files show ?

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
I have several folders on a external drive. When I expand the folder list the Root Drive shows the location unknown ? even though all sub folders are found. Using Lightroom Classic CC 7.1
I have tried to do reorg and clean up but still folders wont update.
Photo of Ronald Byram

Ronald Byram

  • 93 Posts
  • 11 Reply Likes

Posted 11 months ago

  • 1
Photo of Andrew Rodney

Andrew Rodney

  • 593 Posts
  • 104 Reply Likes
Alt/Option click on the TOP folder, select "Update folder Location".
Don't move folders, files, ANYTHING outside of Lightroom or this will happen. Move them from within LR, then it 'knows' what you've done with said files and folders. 
Photo of Ronald Byram

Ronald Byram

  • 93 Posts
  • 11 Reply Likes
No Luck. These files were moved within LR weeks/month/years in past. the system can see the pictures etc just base/Root directory shows unknown, No luck on update location.
Photo of Andrew Rodney

Andrew Rodney

  • 593 Posts
  • 104 Reply Likes
Well sure, if they are really gone, they are gone. Had they been 'deleted' or moved within LR, no issue, that set of ? would not be there.  IF you can get them back, the Update folder command will get everything back to where it was. Hopefully you have a backup. Or delete that entire folder from WITHIN Lightroom so it now knows, those files and folders are gone. 
Photo of john beardsworth

john beardsworth

  • 1097 Posts
  • 258 Reply Likes
When you look at the folder with EXT-Photo-Storage in Explorer, is it still on drive letter T: ? Windows can change drive letters.