Photoshop: Error: Extension not properly signed on start-up

  • 4
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
CC keeps telling me " the extension could not be loaded because it was not properly signed" Why? Also when I go to contact Adobe, I get directed to the Danish site, again Why?
Photo of Wally Nussbaumer

Wally Nussbaumer

  • 18 Posts
  • 1 Reply Like

Posted 3 years ago

  • 4
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13635 Posts
  • 1546 Reply Likes
Official Response
See this document for troubleshooting:

Note: You can see what extensions are installed and the path to those extensions by selecting Help > System Info... (scroll to the bottom. Extensions are listed last).