Lightroom: Export to Dropbox folder produces zero information for some files

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  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Really random problem with Lightroom that is plaguing me.

I export 50 to 60 photos everyday for delivery to my clients. With absolutely no pattern that I notice or can replicate, it will export 3 or 4 of them with "no data". I end up with just a jpeg icon (correctly named) but with no information. I then have to go back and re-export the individual files, which is does just fine.

More of nuisance than anything.
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Kevin Edge

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Posted 6 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Exporting to Dropbox? Pause Dropbox sync while exporting if so.
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Kevin Edge

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Ah! Brilliant. I am indeed exporting to Dropbox.

Thank you so much!
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Rob Cole

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As far as I'm concerned, this problem is *NOT* solved (I don't consider pausing dropbox to be a proper solution).

A better solution would be:
* write exporting file to temp location first, then
* move atomically to final destination.

Don't you think?

That would solve problems due to:
* dropbox
* auto-backup services
* insufficiently robust anti-virus checkers
* asynchronous ftp auto-upload apps.
* Windows thumbnail creation service (which occasionally creates corrupt thumbnails of files exported from Lightroom).
* etc.

Definition of "Solved" (in my mind): Won't keep causing problems for people who haven't read the fine print, and remembered the work-arounds, and know to avoid software which has not been programmed to handle the case that Lr presents...

Rob
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Victoria Bampton - Lightroom Queen, Champion

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I wouldn't call it solved either. That said, hopefully Dropbox will just fix whatever they just changed.
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Jim Burgess

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Rob, in response to your prediction that Dropbox will "never" fix the problem, suggest you read #30 in this topic:
http://forums.adobe.com/message/50665...
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Rob Cole

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Very generous of dropbox. But just because dropbox is willing to program around Lr's "unusual" file writing behavior, does not mean Adobe shouldn't robusten - writing files in place that are consumed by other entities without locking them is bad practice. If anybody wants more details on the subject than I've already given in the post above, feel free to contact me privately.
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Rob Cole

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I recommend Exportant's new (@v1.6) dropbox compatibility option:



(if you don't want to have to keep pausing dropbox, I mean)

Note: this option works with any and all export services, including Lr's native/built-in 'Hard Drive' export service.

Note: I've never tried it with dropbox - I'm assuming it will solve the problem, *if* my understanding for it's cause is correct. I'm depending on *you* to tell me/us if it works or not.

Rob
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Rob Cole

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[Previous comment removed]

See new feature wording, below.
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Victoria Bampton - Lightroom Queen, Champion

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Rob, I'm not trying to get at you. It's great that you try to be so helpful. But you're advertising that it's "Dropbox compatible" with absolutely no basis, because you haven't tested it with Dropbox. You haven't tested the one piece of functionality you're specifically advertising.
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Rob Cole

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I'll rename it.
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Victoria Bampton - Lightroom Queen, Champion

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Great compromise Rob. :-)
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Rob Cole

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Although it was probably a good idea to rename (thank you for the suggestion), in my defense:

I had emphasized qualifying information:
* on the web page.
* as tooltip
* in the post here.
* when checking the box

And for the record - there is a *lot* that is between "unconfirmed" and "absolutely no basis". e.g. in this case, the former is 100% true, whereas the latter could not be more false (details available upon request). We'll see what happens when the dust settles...
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Rob Cole

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Exportant



rollover tooltip:
Check this box if there are any problems with exported files experienced in conjunction with other apps/processes/services. There is a good chance it will also solve Lr/dropbox incompatibility introduced in February 2013.


PS - If anybody confirms that it solves their dropbox problem too, then I'll remove the dropbox qualification, e.g. delete the "There is a good chance" part of the tooltip. Likewise, if I have confirmation that it does *NOT* solve dropbox-specific problems, then I'll make an appropriate rewording as well... And, if dropbox (or Adobe) doesn't solve the problem soon, then I may reconsider dropbox-specific testing (and consequential action, if need be).