Photoshop CC 2015: Export As Window is outside screen

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
I use Photoshop CC 2015 on a 24′′ display connected to my 13′′ Macbook Pro.
The new Export window opens on the 13′′ screen, massively outside the screen, impossible to move or resize : the only button I can reach is “Cancel”...
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Maxime Cousinou

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Posted 4 years ago

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Rowan Cavanagh

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I have this problem too. I can't reach any buttons, can't drag the window; I can only press Escape to close it.

OSX 10.10.4, 27" Thunderbolt, 15" MacBook Pro Retina.

Screenshot:
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Steve Sprengel, Champion

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Is the problem that the window is being scaled up as if its on the HiDPI monitor but it's not, or is part of the window on one monitor and part on the other?
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Rowan Cavanagh

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Sorry, a bit of context on that screnshot: I'm using two monitors there, the left is my MacBook, the right is my Thunderbolt. The Export window appears on the wrong monitor and also off-screen.
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Maxime Cousinou

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The window scale seems correct.
It's only visible on the small screen, mainly off-screen, and is neither resizable nor movable.

It should open on the same screen as the main application, or at least be movable.
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Steve Sprengel, Champion

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Is the scaling larger than you expect on your MacBook screen, so the issue is that the Thunderbolt scaling is being used on the MacBook that is not such high density display, or are they both very Hi-DPI so the scaling is appropriate and the only issue is the window isn't all on screen?

If I ever have this situation on Windows I can use Alt-Space-M to bring up a window-positioning menu and activate the Move command that would automatically move the window to be all on screen and then let me use arrow keys to move it around. I suppose a Mac doesn't have similar functionality.
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Steve Sprengel, Champion

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It probably is moveable but you can't get to the top of it to drag the title-bar, right?
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Maxime Cousinou

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Yes, the title bar is off-screen and the edges are non-resizable.
Plus it doesn't move like native OS windows, as Adobe is not using the native window behaviour (title bars, maximize / close buttons, ... which is lame also imho)
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CHI CHUNG AU

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i meet the same too. How can i solve it?
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Roya Rakhshan

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I have the same problem with a retina screen 13" mac and a dell monitor with similar comparative dimensions to Rowan's post at the beginning of the thread.

I solved it by going into system preferences > displays and then clicking around on the resolution. I was working on the next to largest resolution (seen below), but I switched around my resolution until I found one where the export as window came into view. It was the "Larger Text" resolution that finally worked.

I then dragged that window to the larger monitor, where it will hopefully show up from now on.

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Maxime Cousinou

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It worked, I've managed to move the window by changing the resolution to "Larger Text"...
... BUT I have to do it every time : once set back to default resolution, the window reappears at the buggy position.
Photoshop updated today : no luck... the bug is still here.
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Zachery Sutton

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Roya, Thanks for your fix, but I am having the same problem Maxime is having. It seems like Adobe would have fixed this issue by now.
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irina maderych, Employee

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Official Response
sorry you're seeing this issue; we are working on fixing it.
Yes the workaround is to change resolution for that monitor
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Roya Rakhshan

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I was really excited, but I did realize (like the rest of you) that I had to move the screen every time. At some point last week, I even moved it to a place where I could not grab it again on *any* resolution.

I guess it's reset itself since i've restarted my computer several times since then, because i'm back to where i was when i started.

Another workaround is that if I hover my mouse on the bottom of the screen until it gives me the little resize down arrow, I can sometimes drag the whole window sideways and then up from there.

But yes, I am still having some serious trouble not destroying my computer over this, especially while I'm saving 20 individual icons each at 1x, 2x, and now 3x.
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Carvel Avis

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I'm also having the same issue. This is terrible. Costing me waaaay too much time.
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Ross Johnson

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Since this still hasn't been fixed, a quick workaround is to set your bigger screen as your primary screen. Fixed it for me at least.
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Rowan Cavanagh

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Thanks for the workaround, Ross. That works for me too.

Because I move my MacBook around so frequently, it's a bit too much of a hassle for me though.
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Bill Cameron

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How is the fix for this going?
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TabbleDabble Marketing

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this is really bad. why isn't there a shortcut to just center or top align a window in a screen?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be solved by the CC 2015.1 update that was released today: https://blogs.adobe.com/photoshop/201...
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TabbleDabble Marketing

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why hasn't the 2015.1 update been pushed to me yet? I don't see it
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Click on the gear in the Creative Cloud app and select Check for App Updates... or try signing out and back in to the Creative Cloud app: https://helpx.adobe.com/creative-clou...
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TabbleDabble Marketing

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I had to uninstall the app and reinstall it. Wasted almost an hour of my time today. I hope Adobe gets better at this moving forward. I like the updates I see released but these hiccups really set me back.
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Dominique Blais

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This reply was created from a merged topic originally titled Problem with popup windows on dual screen with mac.

When I working on a dual screen, some windows (like export) open on my second screen (13inch) but are out of display. I only see 1/4 of the window, the half left and half bottom. I can't move, resizing ... I need to close (escape key) leave dual screen mode an then i can export....
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Make sure you install the 2015.1 update that came out yesterday. Should fix this issue.
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joeknouse

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I work in a company and have no control over updates.
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Marius Volden

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What I did was I went to "The old display" options in Windows 10, then moved screen 2 on the other side of screen 1, then opened the Export As.. window and dragged it to the right screen, then I saved just to make sure it would open there next time, draged screen 2 over to the other side again and now it finally works like before.