Lightroom Classic: Export issue: my picture appears momentarily on my HD and then seems to just disappear

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  • Updated 4 weeks ago
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Export issue: when I export from Lightroom, my picture appears momentarily on my HD and then seems to just disappear. I can even see the file link in the right click menu of the Preview App. But when I click on it nothing happens. I've run a First Aid on the Hard Drive. Anyone know what's going on? Or if I can get the picture back or where to find it? I've edited and exported the same picture twice now being super careful about all my settings but same thing happens. Thanks all.
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Rosalind W

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Posted 4 weeks ago

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Carlos Cardona

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Incorrect nomenclature will prevent a correct response. Your HD can't "appear" anything, it only stores files. Your Finder app, that gives you the Desktop metaphor, is where files sometimes appear, though they should more correctly go into a folder, so your Desktop doesn't clutter. Click the "discovery triangle" when a Save dialog box opens up so you see the entire path when saving a document. This is the problem: you don't know where you are saving it because you don't see the entire path (because the discovery triangle is closed).

Now, have you done a Spotlight search for the filename that you see when you right-click on the document? Once you can open it (in whatever app), you can Command-Click on the file's Name in the Title Bar and SEE the path where it lives.
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Rosalind W

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Thanks Carlos - when I say 'appear' I mean I could find it in my files after I export it. I could open it in Preview. But then it just seems to disappear when I click on it again - nothing happens. 

I can see that the exported file did exist on my hard drive as it is on the 'open recent' list of my Preview App.   

I have done a Spotlight search and no sign of the file. I've searched the bin, everything. It's really weird.

I must be doing something wrong during the export.. perhaps saving it 'in same file as original' is not a bullet proof way to save it. 

It's quite a long edit so I'm keen not to have this happen a third time :) 
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Carlos Cardona

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Try the "Once Over" on your Mac, to delete damaged cache files/application states: Download the free Onyx (https://www.titanium-software.fr/en/onyx.html), select the Onyx version for your OS, download, run it, reboot.

In Onyx run almost everything in the Maintenance tab, deselecting things you may not want deleted, like Launch Services . Hit the "Options" button across from Internet and deselect more stuff like Cookies & Other Site Data, Browser History, Form Values, etc. (most of these are OFF by default). If you don’t know what something is, google it, or don’t run it, or ask me), then hit Run Tasks. After it's done it will ask for a reboot.

Also try to fix any directory damage by running Disk First Aid from Disk Utility: boot into Recovery Mode, (hold down Command-R when booting). When you're in Recovery Mode go to the Utilities menu and launch Disk Utility, say Repair Disk. When done go to Apple Menu for Startup disk and restart normally.

Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, let it fully boot, then reboot normally.

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Rosalind W

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Hmmm...that sounds like a whole lot of stuff I don't understand! I will try and work through it one by one with the help of YouTube and Google. Many thanks for taking the time to write it.  
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Carlos Cardona

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Or you could hire a proper Mac IT guy to come over and help? Be worth every penny!