Photoshop CC 2018: Export as option not working

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  • Updated 1 day ago
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When using the export as option in photoshop cc 2018 i can a window to pop up that is completely uninteractable. I have tried uninstalling and reinstalling photoshop...clearing my preferances and even deleting the photoshop cc 2018. Prefs file and still this useful feature does not work. As a web developer i use this feature constantly in order to cut and export png files. I have been using illustrator to do this for 3 years now as photoshop still has not fixed this issue.
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Jacob P Giroux

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  • frustrated

Posted 9 months ago

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Steve

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Jacob,

To better assist you. Please post a screenshot of the un-interactable window. Also, post a screenshot of your Export Preferences window.

Steve
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David, Official Rep

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Howdy Jacob,

I'm wondering if your system has a problem, since I'm not having any problem accessing Export As on either Win or Mac.  I also use this feature a lot and checked the last three versions, all working fine.

What OS are you working on?  What's the size of the documents you're working with?  How much space do you have on your scratch drive?  Could you be running out of memory while working with a huge, multi-layer document?

Thanks,
David
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واقف خٹک

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Export as option not working in photoshop cc 2019
pleas Help me this problem ?
(Edited)
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David, Official Rep

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What other apps do you have open?  How big is the file you're opening?  How long did you wait for it to load (yeah, it IS slow)?  Are you still having this problem?  With all files or only certain ones?

Thanks,
David
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Toni Svenström

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I have the same problem.

Photoshop CC 2019 version 20.0.4.
Windows 10

I've had this problem for months now even though everything else on my pc works flawlessly. How could such a basic feature be so broken for so long?

The export window stays blank for about two minutes, until it finally shows the images. That's a long time to wait if you're working on the clock.

I noticed the share icon in the top right corner of PS is blinking while the window is blank. Could that have something to do with it?


(Edited)
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David, Official Rep

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Yeah, it's slow because it's loading.  And it is slow.  But two minutes is really long.  Have you checked your video drivers to make sure there isn't a new version.  What are your GPU settings?

Thanks,
David