Photoshop: Export As on new documents: Image is empty

  • 3
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
PS CC Version: 20150529.r88 x64 on iMac 27" Late 2013 - 32gb of RAM

When creating a new document that empty, then pasting an element in and save file. When trying to File > Export >Export As the preview always states "Image is empty." You must close the file and reopen it to be able to use Export As.
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David Friedberg

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Posted 5 years ago

  • 3
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irina maderych, Employee

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thank you for bringing this up, and sorry you're seeing this issue...
We can reproduce the problem and will try to fix it soon
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Leonardo Borsten

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Yes, I can confirm. Version 20150722.r.168 x64 iMac 27"

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
This should be solved by the CC 2015.1 update that was released today:
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Zeak Zikansson

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Well...this thing is now haunting me in the newest 2015.5 release. Unless I create a document without any artboards I get the "Image is Empty" message every time in Export Assets tool...
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Chad Rolfs, Employee

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Bug fix release is inbound that addresses this issue.