Photoshop CC 2015: 'Export as' not working - empty/blank dialog

  • 21
  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Attempting to export assets via the new 'Export as' option in the newly updated Photoshop 2015 but all i get back is a blank screen. I've seen it work on a colleagues computer just doesn't work on mine.

Any ideas?

I've rebooted my computer and even re-installed PS.

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Marc Humphries

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  • frustrated

Posted 4 years ago

  • 21
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zhang zhe

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I also have "processing" forever problems 


 


Adobe Photoshop ver: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143  x64
Windows 10 64 bit

Do not use a proxy

CEP Console always print 
headlights logEvent CremaAction WebSocketRetry
connecting...
retrying count: 1

(Edited)
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Brett N, Official Rep

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Headlights should be a reference to the Adobe Desktop Application Usage Information. See more about it here: https://helpx.adobe.com/x-productkb/global/desktop-app-usage-information-faq.html. Try disabling this and see if the behavior changes. 
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Justin Coolidge

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*EVERYBODY* <profanity removed by admin> SAYS THAT THIS BLANK EXPORT AS DIALOG IS FIXED IN PHOTOSHOP 2015.1.2!!!!!!! THAT IS A  <profanity removed by admin> LIE!!!!!!!!!!!! IT IS *STILL*  <profanity removed by admin> DOING THIS IN PHOTOSHOP 2015.1.2 WHEN *NO OTHER* PHOTOSHOP 2015 RELEASE PRIOR HAD THIS PROBLEM!!!!!!!!
(Edited)
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Joseph White

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Same problems here. On a mac. Up to date with software. Done all the suggested fixes. Anybody have a fix for this yet?
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Rudy

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Having this same issue. On 2015.0.0 and running Windows 7.
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Robert Navaille

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Try Turning off "Enable Generator" in preferences. Quit Photoshop. Run Photoshop Turn on Enable Generator. Quit Photoshop. Run Photoshop, see if that helps.
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Radek Jurzysta

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No.

Same issue, PS 2015.0 on Win10
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Roman Dingjan

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This is still NOT fixed or solved.. im using the newest version to date 13-05-2016 and still a blank window pops up.. like it freezes up half way... this is rubbish
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Radek Jurzysta

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OK apparently the update DID work for me in the end. Somehow CC did not install the newest version of Photoshop despite the fresh install of the whole system 2 days ago (maybe it's because CC for Teams). Current setup:
Win 10
PS CC 2015.1.2 / 20160113.r.355 x64

And it works.
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Christian Hayungs

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My window doesn't even open... clicking the "export as" button does nothing for me. Great...

Doesn't use any proxy and have the latest version.
Windows 8.1
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Chad Rolfs, Employee

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Jonathan Smith

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I'm unable to Export As with Adobe Photoshop CC 2015.5.1, OS X 10.11.6. My image size is 1419px x 632px. The attached screenshot is all I see when I click Export As. I need to keep using the Save for Web (Legacy).

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Jonas Madsen Rogne

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Good thing Save for Web is still better in many cases. Whatever implementation they chose for the Export dialog clearly isn't the most stable solution... :-/
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J. Heasly

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Checking 'Enable Remote Connections' and supplying my Adobe CC login fixed it for me.   Strange but true ...
(Edited)
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Matt Kime

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I have had this issue and now have a work around. (Update did not fix this.)All you have to do is create a new document in Photoshop and drag the layers or even the whole artboard to the new document. Boom. You can export now.

Hope this works for you. Not a fix but better than nothing.
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Brett N, Official Rep

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J. If you are having to Enable Remote Connections to let the Export As work, it suggests there are additional security settings enabled on your computer that this setting is allowing you to get around. Not sure what kinds of settings would cause that, but it would most likely be involved with firewall or other connection regulators. Export As has to connect locally to computer resources in order to operate. If local connections get blocked, it can prevent this feature from working. 

Matt, if you find this behavior is actually file specific, we would like to take a look at the file that is encountering the problem to see if we can reproduce on our end and find the source of the issue. 
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Matt Kime

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Well, the file I had only had a couple of layers. When I opened a large file with 40+ layers the technique only worked on about 6 layers out of the 40. 

Sorry everyone. I should have tested further.
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Brett N, Official Rep

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Can you provide a file for us to test with? 
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Addy Shaswot

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Same Problem.

The plugin adobe-preview-generator-plugin is incompatible with this version of generator-core. generator-core version: 3.5.0, plugin compatibility: ~3.4.0

OSX El Capitan
Photoshop 2015.1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using 2015.1 or 2015.5.1? Sounds like some things are out of date and mis-matched. Make sure Photoshop is Up-To-Date: https://helpx.adobe.com/photoshop/kb/uptodate.html
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Alex Quinn

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Can you guys stop saying you have the same problem unless it has a slightly different variation? We know that it's common, but adding the comment that you have the "same problem" doesn't help the discussion.

By the way, I have the same problem.

Did anything help?
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Maxim Barsukov

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https://www.youtube.com/watch?v=sdqOqMHfdAk
Fix problem here. Video helped me.
MacOS
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Kenneth Appiah

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Philippe Joshua Uy

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Hi everyone, the solution is you have to update your video card driver. Clean install the new video card driver. I've been struggling with the same problem for months. Uninstall & reinstall didn't work. Even updating photoshop won't help either. It was only when I updated my GeForce driver that fixed the black screen problem during 'export as' and the 'new document' popup windows. Hope this solution will help you.