I just got off the phone with a lovely young lady at your call center who really deserves a pat on the back. If it helps you to find her, we ended our call at about 4:58pm U.S. Eastern Time. She helped to solve a problem that occurred because of erroneous information I got from someone else at the call center yesterday. She sorted out an ID problem in the back end, and then walked me through the reinstallation of the Creative Cloud, LR and PS. She definitely helped to repair what was, for me, a very unhappy introduction to Adobe's photography products. I hope it all goes much more smoothly from here on in. If I ever need tech support again, though, I hope I connect with her.
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