Everytime I open a photo and try to edit it turns white.

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  • Updated 3 years ago
Every time I open a JPEG file and try to edit the photo disappears and turns white.

I have the latest version of Photoshop.

Didn't start doing this until I updated to windows 10. Could this have something to do with it?
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Kaitlyn Williams

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  • frustrated

Posted 3 years ago

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Chris Cox

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Which specific version of Photoshop are you using?
Have you updated your video card driver from the GPU maker's website?
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Kaitlyn Williams

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I'm using photoshop cc 2015.

Yes the video card driver has been updated.

I'm using my windows 7 laptop and everything is working fine on it. I think it has something to do with the windows 10 update
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David, Official Rep

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Howdy Kaitlyn,

Does the entire image turn white or just specific "boxes" of the image?  There was an issue that might be related, if so: https://helpx.adobe.com/photoshop/kb/black-or-white-squares-on-image.html

Thanks,
David