Photoshop: CS5 crashes using layer style (Win7)

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  • Problem
  • Updated 7 years ago
  • (Edited)
Hello, I've been receiving this crash error code every time with every version of Photoshop on my computer when I use layer style and trying to apply it:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.1.0.0
Application Timestamp: 4d90d339
Fault Module Name: Photoshop.exe
Fault Module Version: 12.1.0.0
Fault Module Timestamp: 4d90d339
Exception Code: c0000005
Exception Offset: 000000000105af91
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0b9c
Additional Information 2: 0b9c277a2bf1e68445f76c0f7677f730
Additional Information 3: 0522
Additional Information 4: 052201246ff3b9b6d4604f38fed9889f

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C:\Windows\system32\en-US\erofflps.txt

Any idea how to fix this? I'm really frustrated.
Thank you.

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Žilvinas Kuprėnas

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  • frustrated

Posted 7 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you added any third party plug-ins?

Are your video drivers up to date? Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver. GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenGL

Have you tried restoring your prefs? http://adobe.ly/PS_Prefs
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Žilvinas Kuprėnas

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No, I haven't installed any plug-ins.
I have updated drivers yesterday.
I have tried uninstalling and installing my PS again, that sometimes helps. Last time with my reinstall I used Photoshop for like a month and now it came again, every time I tried edit Layer Style or Custom Shape tool, it crashes.
I have installed CS5 and patch yesterday, also updated my Windows, it seems that now it's working well, but I'm afraid it might come back after some time like before.
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Žilvinas Kuprėnas

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Yes, the problem has came back. After using for a day it started to crash again.
Any ideas what could it be?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Very strange. I would suspect something system specific, otherwise we'd see a ton of reports about this. Have you tried creating a new admin user account/and or running in safe mode?
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Žilvinas Kuprėnas

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No, I haven't. I might try that but now I realised that error is not appearing until I start using STYLES tab on the top of LAYERS tab in the right side. If I add any of new styles created by me it gets crashed every time I open Layer Style menu. Now I've removed the styles and it's working normal. No idea what it could be.

I also get the error every time I am closing Photoshop:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.4.0
Application Timestamp: 4d9d8f8e
Fault Module Name: Photoshop.exe
Fault Module Version: 12.0.4.0
Fault Module Timestamp: 4d9d8f8e
Exception Code: c0000005
Exception Offset: 000000000105bd21
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: d26d
Additional Information 2: d26db3ff7fe790ef0ad8576e8c993690
Additional Information 3: d5c7
Additional Information 4: d5c7c90406be015c3d2244a7ce6a9d0a

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14351 Posts
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Can you post the affect styles presets somewhere (dropbox, SendNow, etc) that are causing the problem? We can validate them to see if they are corrupt or if there is another issue.
Photo of Žilvinas Kuprėnas

Žilvinas Kuprėnas

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I've archived my whole folder in Roaming:
http://www.2shared.com/file/NxEjIEyO/...

The Photoshop now closes and crashes every time I try to apply layer style window and crashes every time I am closing it.

Thank you.