Photoshop CC: Every time I open it just closes down on itself

  • 2
  • Problem
  • Updated 4 years ago
  • (Edited)
I need to use Photoshop for assignment at classes. But every time I activate it, my computer says Photoshop CC has stopped working. It's frustrating and I need to get things done.
Photo of Jake Palermo

Jake Palermo

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
What OS version are you using?
What does the detailed crash report say?
Photo of Jake Palermo

Jake Palermo

  • 3 Posts
  • 0 Reply Likes
I use Windows 7 on my desktop, but my MacBook Pro uses the latest OS software. Everytime I have Photoshop on and try to make a new page, all that it says is:

Adobe Photoshop CC 2014 has stop working; A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
We need to see the details of the crash report - check the system event viewer, or the reliability reports for the details.
Most likely it is just crashing in an out of date video card driver (update from the GPU maker's website).
Photo of Jake Palermo

Jake Palermo

  • 3 Posts
  • 0 Reply Likes
Well I went onto this system event viewer, they all say in the general section that the description for the event can't be found, that the component that starts it isn't installed or its corrupted. It's installed but I don't know how to repair it, if it is corrupted.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14665 Posts
  • 1952 Reply Likes
I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
I am having this same problem since installing the new CC 2014 version, all my display drivers are up to date.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
Did you update the drivers from the GPU maker, or mistakenly try to update them from Microsoft or a system builder?

What OS version are you using?
What does the detailed crash report say?
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
I went directly to the manufacturers website
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
using windows 8.1
how do i get a crash report?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14665 Posts
  • 1952 Reply Likes
It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
Since photoshop crashes on launch I cannot get to any menus to even be able to share the system info.
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
I have an Intel(R) HD Graphics 4600
and an NVIDIA GeForce GT 775M
on my Lenovo Laptop.

This is very frustrating as the previous version of CC worked fine for me for a year, and now the 2014 version wont even open, and my hardware is disabled in the old version, which never happened before the last update.

event viewer info:
- System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-04-02T21:30:38.000000000Z

EventRecordID 36381

Channel Application

Computer Elric

Security

- EventData

Photoshop.exe
15.2.2.310
5480338c
ig75icd64.dll
10.18.10.3277
5212a803
c0000005
000000000026d0c2
73dc
01d06d8c10c56db9
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
C:\windows\system32\ig75icd64.dll
81360d4b-d97f-11e4-8290-28d2443f0b79

Not sure if that's right or not.....
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14665 Posts
  • 1952 Reply Likes
Are you using more than one video card?

https://helpx.adobe.com/photoshop/kb/...

You should use the Device Manager to disable the driver for the lesser of the two cards.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
That crash is in your Intel video card driver, that could be an integrated GPU (especially on laptops) and not the main GPU.
Updating the driver from Intel's website should help.
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
Went to Intels website, dowloaded generic driver for my card, and windows wont allow me to install it. Tried to browse to disk for install but when I do it just pops up a message that says that the driver is already up to date...wont even try to install. I am reluctant to disable my Intel video since my laptop was built with it as a part of the system, what if I disable it and can't get any video? Plus I feel like I shouldn't have to change the entire configuration of my laptop just to run 1 program.... why can't Adobe just fix this? I am paying for the program but now can't use it without rebuilding my laptop? Very unimpressed and upset about this Adobe....
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
Also, I already tried restoring my preferences, that didn't work either.... Saw that this has been a problem for over a year with this version of Photoshop and Adobe does nothing about it, just blames the problem on video drivers, very unprofessional, there should be a fix for this by now....
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
Disabling the integrated GPU would only be allowed if you have another GPU in your system. Many laptops have an integrated (low power, low performance) GPU plus a discrete (high power, high performance) GPU. The software to switch among the GPUs does not always work correctly, so there are controls to forcefully disable a GPU or to use a specific GPU with certain applications.

Yes, if the video card driver software was working correctly, then this wouldn't be an issue. But the video card driver in your system is crashing because of bugs in the driver software. If you cannot update the driver software to pick up the latest bug fixes, then the only other alternatives are disabling the misbehaving GPU, or to completely disable GPU usage in Photoshop.

I understand that Photoshop is the easy target to blame, but the problem exists in the video card driver. In most cases (99+%) updating the driver picks up bug fixes made to the driver in the past several years and solves the driver issues (GPU makers update their drivers every month or so to address such issues). But in some situations the laptop drivers are locked down by the system builder, or the problem is at a lower level (sometimes BIOS, and once in a while just bad silicon) and has to be worked around.

Adobe has been testing all available GPUs and many driver versions attempting to bulletproof Photoshop against bugs in video card drivers and some GPUs. With every release of Photoshop we add more code to avoid known issues with GPUs and drivers, and more diagnostics to identify issues with the GPU and drivers.

So you aren't disabling the GPU to make it work with Photoshop or to avoid an issue in Photoshop - you are disabling the GPU because the driver code for that GPU is not working correctly when used by applications like Photoshop. You could just as easily have encountered a driver bug in a game, a CAD program, or even a web browser that uses the GPU to speed up video decoding. Also, if disabling the integrated GPU works, that tells us more about the nature of the driver bug - and we can take that information to Intel (and possibly Lenovo) to get the bug addressed properly.
Photo of Jay Van Tussenbrook

Jay Van Tussenbrook

  • 8 Posts
  • 0 Reply Likes
Intels website doesn't have my driver because its specific to the Lenovo I have, Lenovo's website has my driver, but no update, the driver they have is the same driver I am using.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 823 Reply Likes
That's bad - Lenovo rarely updates their drivers.
But Intel still should have a driver available - even if you have to use the "have disk" method of installing it.

If you have dual GPUs in your system, try to set it to use the higher power GPU while running Photoshop. (see Jeff's instructions above)