Lightroom: Errors when trying to publish pictures to Facebook

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  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
Errors keep popping up when I attempt to publish pictures to facebook from lightroom. Would love some help!
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DanielleM

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does it give you a specific error?
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DanielleM

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Failed to retrieve item info. is the first one that pops up.
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DanielleM

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The second error says "can't update this collection" followed by the above statement.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is Lightroom up to date? Choose Help>Updates... and make sure you're using version 3.4.1
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DanielleM

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Will try that and let you know! Thanks...
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DanielleM

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That was definitely part of the problem. Have completed the update. Was able to publish the album. The only problem I am having now is with creating a new album. When I am in the Lightroom Publishing Manager, under the Facebook Album tab, I am unable to change albums. The only available tab to select is "Go to album". I want to create a new album for a different month.
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Rikk Flohr, Champion

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You need to create a new Publish Services Facebook instance in order to publish to a new album.

1. Click the [ + ] on the Publish Services Panel
2. Select "Go to Publishing Manager..."
3. Click [Add] under Publish Services (Left-hand side)

You should be able to create a new FB Publish instance now.

You need to have one FB Instance in Publish Services for each Album in Facebook.