Errors in sharing album to photoshop.com

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  • Updated 6 years ago
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Hello, I am having a problem with sharing an album (first time i've tried to do so). It seems to be working, when in Elements Organizer, but nothing shows up in my photoshop.com site. I've tried to access Backup/Synchronization Preferences, but I keep getting an error. Please advise.
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Jennifer Parent

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  • frustrated

Posted 6 years ago

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Photo of Amreek

Amreek, Employee

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Hi,

What is the error that you are seeing?
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Jennifer Parent

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Amreek,
Thank you for your reply. This is the error message: "There was an error opening up the Backup/Synchronization Preferences. Please close Preferences and try again."

I have tried repeatedly. I have rebooted. I have uninstalled and re-installed Photoshop Elements. I sometimes have trouble accessing General Preferences; says that PSE has encountered an error and needs to shut down.

This is very discouraging. Do you have any advice?
thank you,
jennifer
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Amreek, Employee

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Hi Jennifer,

I have forwarded your issue to the Elements folks here. i'll get back to you as soon as i hear from them.

Regards
Photo of Amreek

Amreek, Employee

  • 160 Posts
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Hello Jennifer,

Please try the following.

1. Create a new catalog and see if the same problem exists in new catalog too. If yes, login to website Photoshop.com and see if all the existing albums load properly there or not.

2. Also please try the steps mentioned on this page http://helpx.adobe.com/photoshop-elem...

Let me know how did it go.

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