Elements: Error when uninstalling

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  • Updated 3 years ago
  • (Edited)
Why can't I uninstall The Photoshop Elements 10 free trial that I had downloaded to use, but then was unable to open it to use because of an "application manager" problem. Now I can't get the file to uninstall. It's too large a file just to leave it on my computer.
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Denise Viscosi

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Posted 6 years ago

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Simeon Tyler

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I'll be waiting for an answer, too. My Photoshop Elements 10 opens and immediately closes. I cannot reinstall without uninstalling and it will NOT uninstall. Talk about frustrating.
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Ken

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You all need to tell us what operating system you're using, and what error messages you're getting.

Ken
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Simeon Tyler

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Ken - I'm using Windows 7 and installed the program from the original CDs purchased in combination with Premiere Elements 10. The error message I'm getting is: Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 10.msi

The reason I'm trying to uninstall is that Organizer shuts down immediately after opening. I rebuilt the preferences - shift-control-alt and repaired the catalog. It seems to be working now but I haven't tried to uninstall yet. May not need to now.

I also want to delete my catalog and start over. Over the years, since about 2002, my pictures have been moved many times and I've upgraded through many versions of Elements. Most of the thumbnails are no longer connected to the original images and it would take months to reconnect all of them. There doesn't seem to be any way to delete the catalog so I can direct the program to the current locations of my pictures and create a new catalog.

Thanks for your help.
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Ken

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Well, if you want to start fresh, now that you can open the Organizer, use File...Catalog to open the Catalog Manager where you can create a new, empty catalog.

Once you create that new catalog, the Organizer will use it and you will be able to delete the other catalog.

I don't doubt that your other problems are related to your current catalog.

Ken
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Simeon Tyler

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Great! I think that should do it. I realized I could delete a catalog, just not the current one. Surprisingly, it never occurred to me to create a new one and delete what had been the current catalog. DUH! Thanks very much for the suggestion.
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Ken

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Glad to help.

Ken
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Simeon Tyler

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I'm back and very weary of Adobe products at the moment. I want to uninstall Elements 10 and find something else to use. Once again, the program will not let me uninstall it. I get the same error noted above. When I try to use the original program disk to re-install, hoping it might actually repair something, it tries to uninstall instead and gives me the same error message: Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 10.msi. I really want this out of my computer. Any suggestions? Thanks.
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Ken

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See this Adobe document for instructions:
http://helpx.adobe.com/photoshop-elem...

It was written for PSE9, so you'll have to change the values to PSE10.

Ken
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Jeanne Stump

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Hi Ken, I am having the same problem. My Elements won't open-says it is missing a ExtendScript.dll. So I tried to delete the program and it won't uninstall. I get the 1316 error. I am using Windows 7, 64 bit, and have Elements 10 installed. I did get into the x86 files and was able to delete the help and library. But when I tried to delete Elements 10, it said I need permission from the system to do this! I am the Administrator so i don't know what is wrong. Please help! Email is jstumpj@yahoo.com
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Pete Green, Customer Advocate

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Manual uninstall document for PSE10:
http://helpx.adobe.com/photoshop-elem...
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Dan Null

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I am having the same error. I can not uninstall or reinstall PSE 9. I get the ERROR 1316 too. In order to reinstall it first must uninstall and that fails because the account has not been deactivated. I can not launch PSE 9 because in trying to uninstall the files were corupted. It is very frustrating. Support will not help because PSE 9 is not current. I have PSE 13 installed but they do not accept that as part of the problem. Is there a way to deactivate without launching the product?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you trying to reinstall on the same system? I checked your account and both your activations remain available - so it appears you're deactivated fine.