Elements: Program error when tring to save .jpeg file. (PSE 5/Win 7)

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
I am getting error message could not complete your request because of a program error when I try to save a .jpeg file. I am using Adobe Photoshop Elements 5.0 on Windows 7
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Colette Ercole

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  • frustrated

Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did saving a JPEG ever work on this system? If so, what changed?
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Colette Ercole

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I have always been able to save JPEG files from elements. I am able to save the same file in different formats but not a JPEG. I honestly cannot think of anything that has changed in my system. I can copy .jpeg fiiles to my computer and move them around. I can load a .jpeg file into elements and make changes and save them in PSD format, but when I try to save as jpeg I get the error. I just tried and it let me save it as .jpf.
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Colette Ercole

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I even unistalled and reinstalled Elements just to make sure the program didn't get corrupt.
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Colette Ercole

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I'm checking my computer and I see that it automatically did a WIndows critical update 2 days ago. I'm thinking that something in windows is no longer compatable with Elements.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Colette,

I'm wondering if user permissions are damaged or out of whack.

Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

The above link is for Photoshop CS but the principles apply to Elements. I'd try running from a new admin account or running in safe mode.
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Colette Ercole

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Good news! I noticed there were 3 optional Windows updates that I decided to run and it solved the problem. It seems like this was all caused by the Windows Critical Update and then fixed by them with the optional ones. Thanks for trying to help Jeffrey.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Good to hear. Thanks for closing the loop.