Photoshop Elements: Error when installing 9.0.3 update for Elements

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Why do I get the error "Patch cannot be applied. Please contact product support." when installing the Photoshop Elements 9.0.3 patch on Windows?
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Photoshop Elements FAQ, Official Rep

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Posted 8 years ago

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Brett N, Official Rep

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Official Response
A subsystem of Photoshop Elements can interfere with the installation of this patch. Please review the following documentation for a solution:

Error installing Photoshop Elements 9.0.3 patch | Windows

As always, if you find the solution presented in a document does not work for you or you find a different solution, please comment in the document.

-Brett
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Brett N, Official Rep

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I've updated the above document with troubleshooting steps according to the latest information.
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Photoshop Updates

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Photoshop Updates

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wonderful information, I had come to know about your blog from my friend nandu , hyderabad,i have read atleast 7 posts of yours by now, and let me tell you, your website gives the best and the most interesting information. This is just the kind of information that i had been looking for, i'm already your rss reader now and i would regularly watch out for the new posts, once again hats off to you! Thanks a ton once again, Regards, photoshop updates
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Dave Wagner

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great information it solved my problem right off the bat. thanks for the information.
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Bill Gebhardt

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I did as instructed and found Backup/Sync Not selected. So I selected it and then deselected it. Still get the error.
Bill Gebhardt
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Brett N, Official Rep

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I worked with someone else who was encountering an issue with installing the 9.0.3 patch. For him, he uninstalled and reinstall Photoshop Elements, then installed the Patch and everything worked. This suggests, of course, that there was damage to the existing copy of Photoshop Elements installed on his computer. Unfortunately, he did this on his own, so I wasn't able to learn anything specific to supply a simpler solution than reinstalling.

Please provide your patch installation log. The file can be found here:
-WinXP: C:\Documents and Settings\[User Name]\Local Settings\Temp
-WinVista/7: C:\Users\[User Name]\AppData\Local\Temp

The file is called PSEPatcher903.log.

The log should be pretty short, so it can easily be posted here.
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Bill Gebhardt

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I searched the Computer and the C drive separately and could not find the file, “PSEPatcher903.log.”
Following Your “C:\Users\[User Name]\AppData\Local\Temp” I could not find “AppData” associated with PSE.
I did find an “AppData associated with MozyHome, a backup vender.

So I uninstalled and reinstalled PSE, and 9.0.3 works. Bill
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Brett N, Official Rep

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AppData is a system hidden folder. In order to find this, you have to enable hidden folders. For more info: Show hidden files, folders, filename extensions.
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Karl Mar

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I am having the exact same problem. Below is the contents of my PSEPatcher903 log file.

05/01/11 22:16:23 INFO Starting Patch
05/01/11 22:16:23 INFO LoadLibrary updaterinventory.dll successful
05/01/11 22:16:23 INFO LoadLibrary UpdaterInstallResults.dll successful
05/01/11 22:16:23 INFO Photoshop Elements 9 is installed
05/01/11 22:16:23 INFO INSTALLDIR : C:\Program Files (x86)\Adobe
05/01/11 22:16:23 INFO No ConflictingProcess Found
05/01/11 22:16:23 INFO CheckForVersionNumber returned 0 (good to patch)
05/01/11 22:16:23 INFO PhotoshopElementsEditor.exe Copied at location : C:\Program Files (x86)\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
05/01/11 22:16:23 INFO QtGui4.dll Copied at location : C:\Program Files (x86)\Adobe\Elements 9 Organizer\QtGui4.dll
05/01/11 22:16:24 INFO PhotoshopElementsOrganizer.exe Copied at location : C:\Program Files (x86)\Adobe\Elements 9 Organizer\PhotoshopElementsOrganizer.exe
05/01/11 22:16:24 INFO ExtractFilesToInstallDirForPSE() Passed
05/01/11 22:16:24 INFO Patch cannot be applied. Please contact product support.
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Brett N, Official Rep

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Thank you for supplying your patch install log. Unfortunately, it doesn't provide a high level of detail. Everything was working fine until the end. A successfully completed patch will have the line "PostInstallAction Passed" (which is usually just cleanup and removal of temp files, etc) where you have the patch cannot be applied message. I'll work with our engineers to see if we can come up with more detail and find a better solution than simply uninstall and reinstall Photoshop Elements to install this patch.
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Karl Mar

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Thanks Brett, I was able to get the install to work but had to "Run as administrator" for the installer to work in 64-bit, Windows 7 HE. Seems like too heavy of a handed means for install.

If there's another way to do this, I think it should be investigated since this is not going to be the only patch to be released until PSE 10 comes along (whenever that might be).
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Brett N, Official Rep

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While we do have a number of people running into issues while installing this 9.0.3 patch, we did not have widespread problems with either the 9.0.1 or 9.0.2 patches. This appears to be a bit of a fluke, but we have our team investigating.
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ElaineM

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I cannot get your tech support to help with a simple issue. Long time Adobe software user and my first time using tech suppport which I found frustrating. I keep getting notice from you the Adobe Application Manager that I have an update for "Adobe Photoshop Elements 9.0.3 Update. Patch cannot be applied. Please contact product support."

This reply was created from a merged topic originally titled
Adobe Photoshop Elements 9.0.3 Update error.
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Karl Mar

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Elaine:

Something that worked for me, since Adobe thinks this is something flukey (where is yet TBD), is to run the installed as the Adminstrator. If you are running this under Windows 7, right-click on the installer (in Windows Explorer) and choose "Run as administrator." You'll be asked if you want to continue running as the adminstrator, answer yes and the install should proceed as expected. At least that worked for me.

Good luck!
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Brett N, Official Rep

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We've had some people report success by using the "Run as Administrator" option, so it was added to the knowledge base document as step two.
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CHARLES C. PINCKNEY III

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Photoshop elements patch 9.0.3 update patch failed to complete and informed me to notify product support.

This reply was created from a merged topic originally titled
9.0.3 failed.
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Marie Muchnik

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Two things I did to successfully install:
I had the same error message (my OS is Windows 7 home edition). I finally got it to work by going to my system tray (hidden icons) and finding the "backup/sync...", right-clicking on it and choosing "stop" (not "pause", it must be turned off so choose "stop").

Then I went to the installer in my downloads, right clicked on the patcher and chose "run as administrator" and it worked without incident this time (I had tried 8 or 9 times beforehand). Hope this helps.
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Ken Walters

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Since the last Adobe updates yesterday, 19/07/2012, both my Photoshop 7 and Adobe Elements 10 will not work. They start up ok, then I get a message saying they have to close within seconds of them starting. Because of your updates I can no longer use this software,and I'd like an answer fast on what caused this please.

This reply was created from a merged topic originally titled
Photoshop/Photoshop Elements: Will not launch after install an update.