Photoshop CS6: losing actions to file corruption

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  • Updated 5 years ago
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Wonder if anyone else has had this problem. I have CS6 and twice now when I have opened Photoshop, I get an error message saying my actions could not be loaded and as a result, all actions are gone. After the first time I saved all the actions in a folder and glad I did. I am up to date with the software. Any suggestions?
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Lisa Murray

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Posted 5 years ago

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Chris Cox

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That means that your actions preferences were corrupted. You need to reload the actions from wherever you saved them.

Seeing corrupt files a few times like that usually means that there is a problem with your hard disk, or a disk utility (we've seen antivirus and font utilities corrupt files from time to time).
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Lisa Murray

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What can I do to prevent this from happening again?
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Chris Cox

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Because you have had files corrupted multiple times, you really need to check the hard disk for problems - use the OS utilities to check it for errors. There is a possibility that the disk is failing and will need to be replaced.
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Lisa Murray

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How do I do that?
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Chris Cox

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It sounds like you're going to have to find someone more familiar with computers to come help you.
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Lisa Murray

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Ok. I took my MAC to Apple and they said there is nothing wrong with my computer (other than not enough ram). Shoud I uninstall and reinstall Photoshop?
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Chris Cox

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No, that won't help with corruption of your preferences files. Something is still odd about your system that is causing corruption of files.
But just make sure to save your actions (and other presets) so you can reload them if they get corrupted.