Photoshop: Error message 'Could not complete your request because of a program error.'

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Over the last few days (well a couple at least!) every time I try to carry out a task in Photoshop (i.e. Spell Checking, Save As, test changes etc.) I'm getting the following message 'Could not complete your request because of a program error.' and it won't allow me to carry out that particular task. It's very annoying and is slowing down my work immensely.
However, if I keep trying to complete the task I want and keep trying again and again I've, sometimes, been able to get past the error message but, at other times, I've simply had to give up!
This is a totally new problem to me one, I should add, that I've never come across in the twenty odd years I've been working with the software.
As I've said it's very frustrating so what can I do about it?
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David Boyes

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Posted 4 years ago

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Chris Cox

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Which version of Photoshop?

What tasks, exactly, are giving you the error?

What does the PSErrorLog.txt file in your Photoshop preferences folder say?
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David Boyes

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Hi,

I uploaded an update 14.2.1 a couple of days ago and this problem appears to have stemmed from that.

It's affecting virtually every operation I try to carry out in Photoshop. I can't save documents as PDF files (a real problem when, yesterday, I had to send off a design to a magazine, I can't change text sometimes, even, just now, looking at the version of Photoshop in 'About Photoshop' the error message appeared. As I said in my original message sometimes it sort of corrects itself but sometimes it doesn't.

I'm running Photoshop on a Mac (10.9.1) but I can't find a PSErrorLog.txt in Photoshop Preferences.

Thanks for your reply. Hope you can sort it out.

David
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Chris Cox

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If you're getting program errors, there should be a file named PSErrorLog.txt in the Photoshop preferences folder. If not, you may have a permissions problem on your preferences folder.
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David Boyes

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There is not a file named PSErrorLog.txt on my system. I've checked for it on the whole computer and the only references to it are in our correspondence,

The problem is getting worse. Virtually everything I try in Photoshop - including looking in the preferences file - is cutting out with this error message!

I can't understand why this problem has only started happening in the last few days. Before the latest download from Creative Cloud about four days ago it was fine. Should I try removing Photoshop from my computer then installing a new version?

This problem is greatly affecting my current work and I really need it solved as soon as possible please.

D
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Chris Cox

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How did you check the computer? Because it is in your preferences folder, Apple's normal search won't find it. Open up your Photoshop preferences folder (~/Library/Preferences/Adobe Photoshop CC Settings/... )

Without the contents of that error log, we don't know what might be causing the error.

And there could still be a permissions problem on your preferences folder causing the error (and preventing it from being logged).
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Kieran Ginnelly

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absolute rubbsih
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David Boyes

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Hi Chris,

Got me totally baffled here. There doesn't seem to be a Adobe Photoshop CC Settings folder in any of the Libraries on my Mac (that I can find anyway!).

Sorry. I must be being thick but there are plenty of folders and files attributed to Adobe Photoshop but not the one you want.

Any suggestions?

D
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Chris Cox

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In the Finder, hold down the option key, select the Go menu, select the item that says Library. That is ~/Library (normally hidden for who knows what insane reason). Now open Preferences, and Photoshop CC Settings.
If you still can't find the Photoshop settings - than you have a permissions problem on the Library or Preferences folder.
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Alan Woo

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Lol.. i cant even place linked/embedded pictures now.
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David Boyes

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Chris,

Thanks. Found the file as directed it reads

'2014:01:25 08:40:38 : /Volumes/workarea/PS_14_Mac_Daily_Retail/20131211.r.515/photoshop/main/photoshop/xcode/../sources/USheetSelection.cpp : 274 : REQUIRE failed'

That mean anything to you?
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Chris Cox

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Yes. First, you haven't installed all the updates and are still running 14.2.0. Second, you have generator turned on and are hitting a bug in Generator that was fixed in the 14.2.1 update.

UPDATE: Duh - the error is from Jan 25, before the patch was released.
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David Boyes

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According to my Creative Cloud account I have no upgrades waiting. My last upgrade was 4 days ago.

According to 'About Photoshop' I'm running 14.2.1 x64. Are you saying I'm not? And if so how can I upgrade when there doesn't seem to be one available?
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Chris Cox

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The error is from 14.2.0, but it is also from Jan 25 -- I looked at the build but didn't look at the date at first. D'oh!

Ok, so somehow you're not getting the error logged, or your preferences have a permissions problem that makes them fail to update.

Check the rest of the files in that directory: when was the last one modified?
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David Boyes

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You've lost me Chris.

Are you referring to the dates attributed to the files in the Adobe Photoshop CC Settings folder? As you say PSErrorLog file is dated 25 January 08.40. Other files in that folder are dated yesterday whilst others are 26 September 2013.
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Chris Cox

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Yes, the last modified date on the files in that folder.
What is the most recent modification date?
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David Boyes

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The more this goes on the more I'm thinking that the best bet might be to uninstall my present copy of Photoshop and reinstall a new version. What do you think?
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Chris Cox

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I doubt it will make a difference. It sounds like a permissions problem, corrupt prefs, or an OS problem is preventing you from using Photoshop.
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David Boyes

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Regarding the folder you mentioned a couple of messages ago it is as follows:

Actions Palette.psp 26 September
Adobe Photoshop CC Prefs.psp Yesterday
CustomShapes.psp 26 September
Default Type Styles.psp 24 September
LaunchEndFlag.psp Yesterday
MachinePrefs.psp Yesterday
New Doc Sizes.psp 21 February 2014
PluginCache.psp Yesterday
PSErrorLog.txt 25 January
sniffer-out.txt Yesterday
Swatches.psp 26 September
SyncCollection.psp Yesterday
UIPrefs.psp 25 January
Workspace Prefs.psp Yesterday
WorkSpaces 26 September
WorkSpaces (Modified) 26 September

OK?
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Chris Cox

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More than I asked for, but ok. That means that the main prefs are being written (when you last launched Photoshop yesterday), but somehow the error log is not being updated.

OK, remaining possibilities: corrupt preferences causing an error, third party plugin causing an error, or OS problems causing errors (which sometimes don't get logged for a variety of reasons).

Things to try: resetting your Photoshop preferences, and disabling all third party plugins.
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David Boyes

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So how do I do that, Chris? It's not something I've ever done before.
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David Boyes

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Hi Chris,

I have managed to reset the Preferences and disable thew Third Party Plug-ins. So far so good!

I'll be back in touch if the problem recurs.

Thanks for all your help and patience. It was much appreciated.

David
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Chris Cox

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Hopefully the problem won't return. My guess about the cause is an OS file reference saved in the preferences - It could cause an error from the OS that Photoshop doesn't know how to handle or report, and wouldn't be recorded in the error log file. I can't find much else that would cause a program error without recording it.
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David Boyes

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Hi Chris,

I'm sorry to say that the same problem that I had with an error message a few days ago has started to happen once again.

Where do I go now? Do I need to reset the Preferences again!!!???

David
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Chris Cox

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Yes, resetting preferences is probably the best approach. But first, save a copy of those preferences, zip them and send them to ccox (at) adobe (dot) com . We'd like to see if we can figure out why your preferences are causing problems.
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David Boyes

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Hi (again) Chris,

Sorry to bother you again but I thought I should let you know that I'm having to reset my Preferences nearly every day and although I can work on Photoshop happily for a short time that time is getting shorter and shorter. Today I reset and within minutes I was getting the error message (mainly when I was working on text).

I hope you can get to the bottom of this problem soon because it's giving me big production problems.

David
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Chris Cox

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Without seeing a copy of your preferences that cause the problem - we can't solve it. Nobody else is seeing a problem like you are.
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David Boyes

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I sent you a copy via the email address you sent me on 8 March. Did you not receive it? The address I used was ccox@adobe.com

I'll send the latest 'corrupted' Preferences file again.
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Chris Cox

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No, I don't think I received it.
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David Boyes

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I've just sent you another email (with attachment) a short time ago. Can you confirm if you receive it please Chris?
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Chris Cox

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Looks like I got it - but the email server is being SLOW today.
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David Boyes

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Hi again Chris,

Just to say that I'm still suffering from the same problem - though not as frequently - that I reported to you some weeks ago. Have you been able to discover any problems within the Preferences folder that I sent through.

As you'll be aware I'm paying a significant monthly subscription for (in particular, Photoshop) and I feel this problem needs to be sorted out once and for all. It's very irritating and frustrating as it stands!

For a little further background (don't know whether it will help or not!) but when I restart Photoshop I get an error message the says 'Could not load default Extrusion presets because the file was not found.' That mean anything to you?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi David,

Have you tried running Photoshop from a new admin user account:

http://blogs.adobe.com/crawlspace/201...

and/or SafeMode?

http://blogs.adobe.com/crawlspace/201...

It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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David Boyes

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Hi,

I'm happy for you to look at my Photoshop System Info but where do I need to post it? As an attachment? I don't fancy forwarding through the blog you mentioned.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You can just post it below.
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David Boyes

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Thanks. Here goes.

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Mac OS 10.9.2
System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 3100 MHz
Built-in memory: 4096 MB
Free memory: 2013 MB
Memory available to Photoshop: 3142 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Main Display
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGPUs=1
gpu[0].OGLVersion="2.1"
gpu[0].MemoryMB=1024
gpu[0].RectTextureSize=16384
gpu[0].Renderer="AMD Radeon HD 6970M OpenGL Engine"
gpu[0].RendererID=16915205
gpu[0].Vendor="ATI Technologies Inc."
gpu[0].VendorID=4098
gpu[0].HasNPOTSupport=1
gpu[0].CompileProgramGLSL=1
gpu[0].TestFrameBuffer=1
gpu[0].OCLPresent=1
gpu[0].OCLVersion="1.2 (Dec 8 2013 21:07:05)"
gpu[0].CUDASupported=0
gpu[0].OCLBandwidth=2.52177e+10
gpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
gpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[4096]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
gpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
gpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[3072]
gpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[3072]
gpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
gpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
gpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
gpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
gpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
gpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
gpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
gpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
License Type: Subscription
Serial number:
Application folder: /Applications/Adobe Photoshop CC/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 930.7G, 851.1G free
Required Plug-ins folder: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/Required/Plug-Ins/
Primary Plug-ins folder: /Applications/Adobe Photoshop CC/Plug-ins/

Installed components:

adbeape.framework adbeape 3.4.0.29366 0.1160850
AdbeScriptUIFlex.framework AdbeScriptUIFlex 6.3.2.31983 79.546835
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AdobeACE.framework AdobeACE 2.20.02.31977 79.548223
AdobeAGM.framework AdobeAGM 4.30.29.31977 79.548223
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.7.101.18636 66.26830
AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.7.101.18636 66.26830
AdobeBIB.framework AdobeBIB 1.2.03.31977 79.548223
AdobeBIBUtils.framework AdobeBIBUtils 1.1.01 79.548223
AdobeCoolType.framework AdobeCoolType 5.15.00.31977 79.548223
AdobeCrashReporter.framework AdobeCrashReporter 7.0.1
AdobeExtendScript.framework AdobeExtendScript 4.5.5.31983 79.546835
AdobeJP2K.framework AdobeJP2K 1.2.2.31977 79.248139
AdobeLinguistic.framework 19061
AdobeMPS.framework AdobeMPS 5.8.1.31977 79.535029
AdobeOwl.framework AdobeOwl 5.0.24 79.547804
AdobePDFL.framework AdobePDFL 11.0.0.31977 79.508720
AdobePDFSettings.framework AdobePDFSettings 1.4
AdobePIP.framework AdobePIP 7.0.0.1786
AdobeScCore.framework AdobeScCore 4.5.5.31983 79.546835
AdobeUpdater.framework AdobeUpdater 6.0.0.1452 "52.338651"
AdobeXMP.framework AdobeXMPCore 79.154911 79.154911
AdobeXMPFiles.framework AdobeXMPFiles 79.154911 79.154911
AdobeXMPScript.framework AdobeXMPScript 79.154911 79.154911
ahclient.framework ahclient 1.8.0.31
aif_core.framework AdobeAIF 5.0.00 79.534508
aif_ocl.framework AdobeAIF 5.0.00 79.534508
aif_ogl.framework AdobeAIF 5.0.00 79.534508
AlignmentLib.framework xcode Copyright © 2013 Adobe Systems Incorporated
amtlib.framework amtlib 7.0.0.249
boost_date_time.framework boost_date_time 7.0.0.0
boost_signals.framework boost_signals 7.0.0.0
boost_system.framework boost_system 7.0.0.0
boost_threads.framework boost_threads 7.0.0.0
Cg.framework NVIDIA Cg
CIT.framework CIT 2.1.6.30929 151865
CITThreading.framework CITThreading 2.1.6.30929 151865
dvaaudiodevice.framework dvaaudiodevice 7.0.0.0
dvacore.framework dvacore 7.0.0.0
dvamarshal.framework dvamarshal 7.0.0.0
dvamediatypes.framework dvamediatypes 7.0.0.0
dvaplayer.framework dvaplayer 7.0.0.0
dvatransport.framework dvatransport 7.0.0.0
dvaunittesting.framework dvaunittesting 7.0.0.0
dynamiclink.framework dynamiclink 7.0.0.0
FileInfo.framework FileInfo 79.154511 79.154511
filter_graph.framework AdobeAIF 5.0.00 79.534508
ICUConverter.framework ICUConverter 3.61 "gtlib_3.0" "." "16615"
ICUData.framework ICUData 3.61 "gtlib_3.0" "." "16615"
LogSession.framework LogSession 2.1.2.1785
mediacoreif.framework mediacoreif 7.0.0.0
patchmatch.framework patchmatch 1.2.00.31977 79.542390
PlugPlugOwl.framework PlugPlugOwl 4.2.0.36
UpdaterNotifications.framework UpdaterNotifications 7.0.1.102 "7.0.1.102"
WRServices.framework

Required plug-ins:

3D Studio 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Accented Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Average 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Average.plugin”
Bas Relief 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
BMP 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Camera Raw 8.3 (141), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 8.3 (141), Copyright © 2013 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Charcoal 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Chrome 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Cineon 14.2.1 x001 ©2002-2014 Adobe Systems Incorporated - from the file “Cineon.plugin”
Clouds 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
Collada DAE 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Color Halftone 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Colored Pencil 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
CompuServe GIF 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Conté Crayon 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Craquelure 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 14.2.1 x001 ©2003-2014 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Crosshatch 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Crystallize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Cutout 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Dark Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
De-Interlace 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dicom 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “dicom.plugin”
Difference Clouds 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Clouds.plugin”
Diffuse Glow 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Displace 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Dry Brush 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Eazel Acquire 14.2.1 x001 ©1997-2014 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”
Embed Watermark NO VERSION - from the file “DigiSign.plugin”
Entropy 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Extrude 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
FastCore Routines 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “FastCore.plugin”
Fibers 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Film Grain 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Filter Gallery 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Flash 3D 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Fresco 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glass 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Glowing Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Google Earth 4 KMZ 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Grain 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Graphic Pen 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Halftone Pattern 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
HDRMergeUI 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”
IFF Format 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Ink Outlines 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
JPEG 2000 14.2.1 x001 ©2001-2014 Adobe Systems Incorporated - from the file “JPEG2000.plugin”
Kurtosis 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Lens Blur 14.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Blur.plugin”
Lens Correction 14.2, Copyright © 2002-2014 Adobe Systems Incorporated - from the file “Lens Correct.plugin”
Lens Flare 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Liquify 14.2, Copyright © 2001-2014 Adobe Systems Incorporated - from the file “Liquify.plugin”
Matlab Operation 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Maximum 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Mean 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Measurement Core 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”
Median 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Mezzotint 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Minimum 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
MMXCore Routines 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “MMXCore.plugin”
Mosaic Tiles 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Multiprocessor Support 14.2.1 x001 ©1990-2014 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”
Neon Glow 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Note Paper 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
NTSC Colors 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”
Ocean Ripple 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Oil Paint 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Oil Paint.plugin”
OpenEXR 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Paint Daubs 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Palette Knife 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Patchwork 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Paths to Illustrator 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
PCX 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “PCX.plugin”
Photocopy 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Photoshop 3D Engine 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”
Photoshop Touch CC (14.2.0.0) ©1993-2014 Adobe Systems Incorporated - from the file “PSDX.plugin”
Picture Package Filter 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “ChannelPort.plugin”
Pinch 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pixar 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “Pixar.plugin”
Plaster 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Plastic Wrap 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
PNG 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Pointillize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Polar Coordinates 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Portable Bit Map 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “PBM.plugin”
Poster Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Radial Blur 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Radiance 14.2.1 x001 ©2003-2014 Adobe Systems Incorporated - from the file “Radiance.plugin”
Range 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Read Watermark NO VERSION - from the file “DigiRead.plugin”
Reticulation 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Ripple 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Rough Pastels 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Save for Web 14.2, Copyright © 1999-2014 Adobe Systems Incorporated - from the file “Save for Web.plugin”
ScriptingSupport 14.2.1, Copyright © 2014 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”
Shake Reduction 14.2, Copyright © 2014 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”
Shear 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Skewness 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Smart Blur 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Smudge Stick 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Solarize 14.2.1 x001 ©1993-2014 Adobe Systems Incorporated - from the file “Solarize.plugin”
Spatter 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Spherize 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Sponge 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Sprayed Strokes 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stained Glass 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Stamp 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Standard Deviation 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
STL 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Sumi-e 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Summation 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Targa 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Texturizer 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Tiles 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Torn Edges 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Twirl 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Underpainting 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Vanishing Point 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”
Variance 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “statistics.plugin”
Water Paper 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Watercolor 14.2, Copyright © 1991-2014 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”
Wave 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wavefront|OBJ 14.2.1 x001 ©2006-2014 Adobe Systems Incorporated - from the file “U3D.plugin”
Wind 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 14.2.1 x001 ©1989-2014 Adobe Systems Incorporated - from the file “WBMP.plugin”
ZigZag 14.2, Copyright © 2003-2014 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Adobe Exchange
Kuler
Installed TWAIN devices: NONE
Photo of David Boyes

David Boyes

  • 21 Posts
  • 0 Reply Likes
Hi,

Just wondered if you were getting anywhere with the Error Message problem I keep getting. It's still happening with great regularity, even after I've relaunched the Preferences, and it's getting very frustrating especially when I when I'm under pressure to complete some design work!!

Hope you can help.
Photo of TinaC

TinaC, Tier 3 support engineer

  • 133 Posts
  • 10 Reply Likes
David, If you haven't tried safe mode yet, please try that (restart the Mac holding the shift key). If that doesn't provide a fix, try Jeff's new user account link.
Photo of David Boyes

David Boyes

  • 21 Posts
  • 0 Reply Likes
Tina,

Tried your suggestion re. Safe Mode again. The problem with it is that it stops my anti-virus software working so I have to restart the computer to make sure that that's working. The 'Error' problem is still there as soon as I restart Photoshop!! It's very, very annoying.

I reckon that this problem started with the Photoshop upgrade I downloaded (two upgrades ago). Is it possible, therefore, for me to download an earlier version of Photoshop CC in the hope that that version might be 'error' free?

David
Photo of David Boyes

David Boyes

  • 21 Posts
  • 0 Reply Likes
Hi again, Tina,

I've now tried both the options you suggested - Safe Mode and New User Account - neither had any effect on my problem with Photoshop!! Sorry, but they don't seem to be causing the problem.

I really need this sorted out asap because it's causing me design production problems that I don't need. It's especially galling when I'm paying £27 per month for the privilege. If it can't be sorted out quickly then I'm going to have to look at cancelling my account and reverting to Photoshop CS6!
Photo of Chris McCann

Chris McCann

  • 1 Post
  • 0 Reply Likes
Not exactly inspiring reading - I have a similar problem with the error message. Also, feel lost on Adobe's vast unending website that never really gets you to where you want to go - just more reading!
Photo of Lowell Stadelman

Lowell Stadelman

  • 2 Posts
  • 0 Reply Likes
Any solution to this yet??

Anyone?? Hello Adobe??
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Solution to what? Program error is a generic "we don't know what went wrong" message - so each issue has to be investigated separately.