Photoshop CC 2014: Installer ERROR: DW021

  • 3
  • Problem
  • Updated 4 years ago
  • (Edited)
I cant install Photoshop cc 2014

Exit Code: 21
Please see specific errors below for troubleshooting. For example, ERROR: DW021 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

ERROR: DW021: Payload {18C53590-8A4E-44FF-B13D-74CB92FD6801} Photoshop Adobe Photoshop CC 2014 Support 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS

ERROR: DW021: Payload {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Photoshop Adobe Photoshop CC 2014 Core 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS

ERROR: DW021: Unsupported payload versions included

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Photo of manuel cordero solis

manuel cordero solis

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Posted 4 years ago

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Photo of Chris Cox

Chris Cox

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That looks like you have a damaged installer somehow -- the contents and RIBS version should always match on installers downloaded from Adobe.