Photoshop: error code c0000005, program needs to close

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  • Updated 4 years ago
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when I try to start photoshop, the program starts to look for missing files and then shuts down with the message: error code c0000005, address 39e22109. I can not open the program as this happens each time i try to open Photoshop.
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Andris Rode

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Photoshop are you using? What OS(operating system)/version are you using? Has it ever worked? If it did, what changed?
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Andris Rode

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I am using Photoshop Elements V4.0 and Windows XP version 2002.

I have been using this version of photoshop without any problems for years. I have no idea what changed if anything.

However, the missing files message did come up a number of times before and then the program would boot up and continue. After several startups like that, the "missing files" error message would appear, the program searches for a while and then produces the error message " program needs to close" error code c0000005, address 39e22109. The program quits and when i try to restart the cycle repeats itself and then quits.

The only thing that I have done differently recently was that I have tried to use the "restore missing files" function, after which the problem seemed to appear.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried a reinstall of Elements 4.0 to get the files it needs back on disk?
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Andris Rode

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The "missing file" that Photoshop was searching for was a scanned photo. I used Windows explorer to locate and delete that file. Everything appears to be back to normal. Go figure!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That is really strange. Glad to know you figured it out.
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Clare Handcock

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I have the same problem. How do I locate the scanned photo using Windows explorer?
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Clare Handcock

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I have foound it and deleted it and Photoshop opens now.
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James Wade

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Randy Hollingsworth

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This reply was created from a merged topic originally titled
ELEMENTS 12: Photo Downloader Crashes on Win7.


Photo Elements 12 Photo downloader running on Windows 7 system. Running advanced dialogue consistently crashes with error code C0000005 at address 4f1b3392, generally occurs when trying to select a download folder or when selecting pictures.