Photoshop: Error Code 24 When Installing on Lion

  • 5
  • Problem
  • Updated 7 years ago
  • Solved
  • (Edited)
I'm receiving an error code 24 every time I attempt installing CS5.5 Design Premium on OS X Lion. This occurs both when I try installing via disc or download from I've also done various combinations of install options, to no avail.
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John Rust

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  • frustrated.

Posted 7 years ago

  • 5
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi John, sorry for the late reply. I'm in San Francisco this week setting up an event. I got some information from the installer team. Here's what they said:

Exit code 24 stands for ‘user cancelled the installation’. This may appear in following cases –
1) If user has actually cancelled the installation
2) If ASU has crashed/quit unexpectedly

Possible solutions:
1) Simply reboot the machine and retry to install.
2) Try to install in silent mode.

In case none of the above solutions work, we'd like to get your installer log files from the following locations:
/Library/Application Support/Logs/Adobe/Installers/.log.gz

Let me know if the possible solutions work for you.

If you need additional help, see the following topic:

What is the best way to get help downloading, installing or activating my product?