Photoshop CS5: Console error from OWL?

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  • Updated 4 years ago
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I am receiving the following error:

2011:11:25 18:52:35 : /Volumes/workarea/PS_12_Mac_Daily_Retail/20110328.r.145/photoshop/main/photoshop/xcode/../sources/PSOWLListenerProxyBaseCocoa.mm : 52 : REQUIRE failed

This is a fresh install of CS5.5. InDesign and Illustrator work fine.

I get this error when starting the product.
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David Ridenbaugh

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Does Photoshop launch and run otherwise?
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David Ridenbaugh

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No, Photoshop does not run. It starts the load phase, looking like it is loading plugins and such.

Then the error pops up.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you have any 3rd party plug-ins installed?

It may help if we can could see your Photoshop System Info:

Launch Photoshop. Choose Help>System Info...

Note: Photoshop System Info contains and etry with your serial number. Remove the entry prior to posting your System Info on this public forum.
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David Ridenbaugh

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I do not have any 3rd party plugins. I just installed the software.

The crash happens before the software loads, so I cannot get the info you are asking for.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Strange. If I were taking a guess, it appears that a component for OWL ( the technology that draws our panels) didn't get installed correctly. I've asked some folks on the team that work in that area for some ideas. Best I can offer is to try and reinstall to repair Photoshop.
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David Ridenbaugh

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I have installed twice.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi David,

Quick question:

Did Photoshop ever launch properly? Or have you always received this error?

A couple of ideas from another engineer on the team:

First: try restoring Photoshop's prefs: http://adobe.ly/PS_Prefs

Second, try unchecking "Automatic graphics switching" in the "Energy Saver" portion of System Preferences:

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David Ridenbaugh

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Jeffrey,

Photoshop has never opened.

I have tried deleting the Preferences folder so that the software would recreate it. The preferences did get recreated, but I still have the error.

I tried the Graphics switching idea.

Still a no go.

Dave
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of OS X are you using? Do you have more than one graphics card installed? More than one monitor hooked up? What's the screen resolution set to for your monitor?
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David Ridenbaugh

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OSX 10.6.8 2.3 Ghz Intel Core i7, 8 GB 133 MHz

Macbook Pro.

I am only using the LCD laptop screen at 1680x1050.
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David Ridenbaugh

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Is anyone still looking at this? Would a WebEx session so someone could look into my machine help?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi David, let me arrange for someone to work with you. Is your product registered on Adobe.com to the email address you use here to log on?
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Peter Johnstone

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Ever find a resolution to this issue?