Elements 7-10: Why can't I log into Photoshop.com? (Error 400 services unavailable)

  • 67
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
The last several times I have tried to use my Photoshop Elements 10, I get an error saying that the services are unavailable at this time. Error 400. What is going on? Can anyone help? Thanks

Photo of Susan Jackson

Susan Jackson

  • 3 Posts
  • 1 Reply Like

Posted 6 years ago

  • 67
Photo of Pete Green

Pete Green, Customer Advocate

  • 752 Posts
  • 147 Reply Likes
Official Response
Hi all,

The error 400 when starting Elements 7 - 10 is expected since the Photoshop.com services have been shut down. More information about the shutdown of Photoshop.com sharing and storage services can be found here. www.photoshop.com/misc/membership-faq

Some information about this error and how to bypass it in Elements 7 - 10 is here: http://helpx.adobe.com/photoshop-elem...

You can still use Elements, and signing in to Photoshop.com is not a requirement to use the Editor or Organizer.