Photoshop.com: Error 2011 There was a problem reading your albums from the server into Photoshop.com.

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  • Updated 6 years ago
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We have been getting error message "there was a problem reading your albums from the server into Photoshop.com, Error 2011". We cannot see our albums or organize them. Therefore, with over 10,000 pictures we cannot locate the pictures we need to see at any particular time unless they have been recently uploaded. Please help!
Photo of Kiersten Morton

Kiersten Morton

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Posted 6 years ago

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Photo of Charlie D

Charlie D, Official Rep

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Official Response
Hi Kiersten

Based on the error code, it sounds like your Flash player cache may have become corrupted, and I have advice to offer. Can you access the account / albums from another computer? If so, that lends further weight to the idea this is about the Flash cache.

Try the steps shown here to clear your Flash cache. Do not worry, it will not harm your account, app, or computer in any way. Web sites using a Flash cache can easily rebuild the info they need to store. Here's the help page: http://forums.adobe.com/message/42785...