Lightroom Classic: Error uploading book to Blurb

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  • Updated 1 week ago
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Hi,

I got last night the above message when trying to upload a book to blurb.




I have to say that I am extremely disappointed in LR with all the problems there are right now. I have worked on this picture and book project for more than 2 months and spent some hundred hours and in addition dealing with the other LR problems like the book module messing up problem and also the crashing during sync issue which has not been solved for weeks.



I have ben a super happy LR user since LR 3 and never had any technical issues until this fall. How is it possible that LR has turned from the best software into to the woorst and most unstable?



Is there anyhting to do regarding this book upload error or just to accept that I have wated a lot of time and will not be able to finish this now so close before the finish line? Please not that this is not my first book, I have made many before without having any problems uloading etc.



Anyway if this fails I think I will be out for LR and will go for another software.



Regards,

Tom
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Thomas Scharrer

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Posted 3 weeks ago

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Bhargav, Official Rep

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Hi Thomas,

What is the error that you're seeing?
Can you provide Format, Size and Paper type and page count information?

Thanks,
Bhargav
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Thomas Scharrer

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Hi and thanks for your answer.

the error message is exactly as in the title "Error uploading book to blurb" and it appeared after about 2/3 of the upload process being completed.

The format is Large landscape which I have used many times and the paper is Proline Pearl.

Page count 215

Regards,
Thomas


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Bhargav, Official Rep

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Hi Thomas,

Thanks for the quick reply.
Is it possible for you to share the catalog[.lrcat] file?
Which we can look into and find the issue.
If possible, Upload it on any drive and share us the link through direct message.
Meanwhile, Please share a screenshot of the error message.

Thanks,
Bhargav
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Thomas Scharrer

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Hi,

I have in the meantime tried the upload process one more time and it is still ongoing. there is coming from time to time the error message but I tried now in this try just to click try again everythime it comes. it is the same error message as I posted before "Error uploading book to blurb" 

I have in the meantime also been in contact with blurbs support and according to them there are no technical issues from their side with the uploading etc and they also explained me how to export the book as pdf and upload manually, this is my plan B in worst case because thi sis really crucial for me.

Anyway please see below the link to my catalogue and please let me know immediately when you have downloaded it so that I can delete it again!!!
https://www.dropbox.com/s/jfstd8qzqjylq7q/Lightroom%20Catalog.lrcat?dl=0


Regards,
Thomas

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Thomas Scharrer

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Hi, Did you get the file, can I delete it again?
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Bhargav, Official Rep

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Hi Thomas, You can delete the file.
We'll investigate it.
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Bhargav, Official Rep

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We investigated a little and found that the Cover and Pages are getting rendered and uploaded successfully.
However, Processing at blurb is taking a long time.
We'll continue investigating and get back to you

Thanks,
Bhargav
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Thomas Scharrer

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Thanks for the information.

Regards,
Thomas
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Thomas Scharrer

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Hi,

sorry I had to leave now for the office and my iMac with this problem is now at home. 

The error message says just the test I posted.

This evening I can upload the catalogue file to dropbix or so for you but then you have to give me your personal mail address I guess or should I post my catalogue file here?

I am really stressed because of this because I use a lot of time and effort to complete this and really need to send these for printing.

Regards,
Thomas



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Bhargav, Official Rep

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Hi Thomas,

Can you try using a title without , and let us know if it got uploaded?

Thanks,
Bhargav
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Thomas Scharrer

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Hi,

what did you mean by using a title without?

Thomas
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Bhargav, Official Rep

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Current title has a comma (,) in it. Can you try uploading without the comma
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Thomas Scharrer

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Hi,

the title on the book cover doesnt have a comma but the title that was specified in the blurb upload information window has a comma, thats correct. 

I am sorry but as mentioned below I have already uploaded this book to blurb manually with their uploader after I exported it from LR. I really had to finish this project and needed to find a solution. So unfortunately I cannot upload this book again now because it is already uploaded and such an upload thakes many hours to test.

Regards,
Thomas
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Alan

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I have the same problem but it recurs all the time; I had to upload the PDF directly to Blurb in the end to get around this bug.

Most times in the past week when I try to upload a book to Blurb it never completes; it completes uploading both the cover and the pages but stops at the "Waiting for Blurb Server Processing" step and never completes (I have left it for 8 hours on several occasions). This happens most times I try to upload from LR v7.5 or v8.0, only occasionally does it complete.  This wasn't a problem until recently; I have used the book module very extensively ever since it was introduced and I have never had this problem until the past week.

After discussion with Blurb support I generated a pdf and uploaded that to Blurb directly and bypassed LR. This uploads at twice the speed of LR (probably because it uses a local Blurb server whereas LR uses a US server regardless of location or blurb account location?) and completes immediately so there is no problem with my internet connection or my Blurb account; the problem is in the LR/Blurb communication.

I am running Windows 10 (v10.0.17134); LR Classic CC v8.0 and v7.5 (to avoid 2 other bugs in v8.0); both get the same error. i7-6700K with 16GB RAM, loads of free disk space, 15GB RAW cache, etc so no limitations that should cause problems. I have published around 15 books from LR on Blurb in the past without this problem.

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Bhargav, Official Rep

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Hi Alan,

Can you provide the details of the book you're trying to upload along with Title, Author and details.

Thanks,
Bhargav
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Thomas Scharrer

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Hi Alan,

I could have written your reply text because exactly the same happens to me and I also have been in contact with blurb and uploaded it as pdf manually because it was the only chance.

I also get exactly the same behavior, it uploads the pages but the waiting for burb server processing and I also left it over night to make sure I give it enough time.

The only difference I have is that I have a Mac so it was very good to see that this can also happen on windows which means it’s not a Mac OS problem.

Regards,
Thomas
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Alan

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Bhargav - apologies, I didn't see your reply earlier.  My Book Collection & Blurb Title both include commas; this Title worked for uploading the pdf to Blurb but in light of your reply to the earlier question I tried uploading to Blurb (from LR v7.5) after removing the comma from both. It worked and the "server processing" was only a minute or two. 

SInce LR generates a pdf in the temp directory without the book name it must be in the Blurb Title that the problem lies, although as I could upload via the Blurb web page to the title with a comma it must be in the LR interface to Blurb.