Lightroom CC for mobile: Error - “The photo failed to load”

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  • Updated 4 weeks ago
  • (Edited)
I took an image using lightoom iOS directly while in airplane mode during a flight. I was able to edit the image while continuing to be in airplane mode. Once back home I am unable to load the imae for further editing. The phone is iPhone 8 plus with the latest ios and app version is 4.0.0 E605D9 I have tried on both WiFi and mobile data.
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anvit jain

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Posted 1 month ago

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Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Greetings anvit jain,

If you go to http://lightroom.adobe.com is the photo there?  Is it editable on the web interface?
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anvit jain

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Nop, just a blank grey box in the web interface.
Photo of Rikk Flohr

Rikk Flohr, Official Rep

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Sounds like the photo never made it completely into the cloud storage. From where did you first upload it?