Error message: Windows or Photoshop problem?

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  • Updated 12 months ago
This is on a PC running Windows 10 Fall Creators Update with all current updates, and Photoshop CC 19.0.1.
 
I have Adobe Photoshop CC 2018 as a selection in the Windows right-click "Open with" context menu. About one out of every five times when I right-click on a graphic file and select Photoshop CC 2018 from the "Open with" context menu (Photoshop isn't currently running when I right-click), I'm presented with the following Windows error message:



This happens pretty much at random times. As an example, the first time I try opening the file, I get the above message. When I immediately try it again, Photoshop opens and I can work on the file. Or maybe it doesn't, sometimes it takes two or three attempts before Photoshop opens and the message doesn't appear. The next dozen times I use the right-click method, Photoshop opens correctly, but at some point I get the Windows error message again. The randomness is one of the frustrating aspects of this issue.
 
This doesn't happen when I right-click on any other file type or select any application other than Photoshop, which is why I'm fairly certain this is a bug in Photoshop, not Windows.
 
Any idea as to why this is happening, and how I can prevent it from happening in the future?
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larryc43230

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Posted 12 months ago

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John Maguire

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When you click on the Photoshop shortcut, does it react the same way or does it start normally?
Just trying to determine if it's Photoshop or the shortcut menu!
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larryc43230

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When I click on the Photoshop shortcut in the Start Menu, Photoshop always starts normally, I've never encountered the error when I simply launch Photoshop by itself. 

I added Photoshop to the "Open with" list by:

  1. right-clicking on a graphic file in Windows Explorer;
  2. selecting "Choose another app" from the list;
  3. selecting "More apps..." at the bottom of the list;
  4. selecting "Look for another app on this PC...";
  5. navigating to C:\Program Files\Adobe\Adobe Photoshop CC 2018;
  6. and finally selecting Photoshop.exe. 
"Adobe Photoshop CC 2018" now appears in the "Open with" context menu, but it doesn't always work. ;-).

I don't want to set Photoshop as the default application to use when I double-click on a graphic file. I need Picasa Photo Viewer to serve as the default.
(Edited)
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John Maguire

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Any chance you recently updated say your video driver, keyboard driver, etc. I had a problem awhile ago that an add on reprogrammed a few functions in ps. Maybe something like that but for windows
(Edited)
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larryc43230

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Well, Adobe updated Lightroom and Photoshop (and probably other stuff behind the scenes); Microsoft gifted me with several updates over the past few months, including the big Fall Creators Update, bunches of security fixes, an update to the NVIDIA video drivers, and updates of Office 365 Click-to-Run. Any or some evil combination of these updates could have triggered this issue. Or it might be something else. That's why I posted my question: Maybe someone else has been bitten by the glitch and can help me figure out what happened and how to fix it.

If there's anyone else who's seen this issue, I'd love to hear from you!