error message importing photos

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  • Updated 2 weeks ago
I got a error message importing photos from orginizer into element " could not execute your request because there was a problem processing the jpeg data" who know's what to do?
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FonsD

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Posted 2 weeks ago

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Michel BRETECHER, Champion

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Does the message appear on only some or all jpeg files?

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FonsD

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Hi Michel,
When I select 4 photos iT download 1 and than the error.
We installed the program again and also on a other laptop, with the same result.
Last year iT worked fine on the old computer.
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Lori M

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I can’t use Elements after upgrading to Mojave.  It crashes. Are you using Mojave? I didn’t have any problems until I upgraded to Sierra and then Mojave.  Now it says photoshop wants control of my computer which I did but it didn’t help.