Elements: Error 403 when trying to open help

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  • Problem
  • Updated 4 years ago
  • (Edited)
When I try to use Photoshop Elements Organizer Help I receive error 403, website found but you need to log-in to view it.
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Ron Iggy

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What version of Elements? What OS/version?

Help can always be accessed using these URL:

Organizer: http://helpx.adobe.com/elements-organ...
Editor: http://helpx.adobe.com/photoshop-elem...
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Ron Iggy

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Hi,

I am using Photoshop Elements 13. The operating system is Windows 7 (64 bit). On the help tab when I select anything that directs on line I receive error 403. On the error page message it tells me that the site has been found, but I need to sign-in to view it. I have this problem on both my laptop and desktop. Both are running Windows 7 (64 bit)

Rone
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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OK. I don't have a PC to check the Windows version at the moment. If you click the links I provided above do they work correctly?
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Ron Iggy

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The link works
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Ron Iggy

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The link works.
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Ron Iggy

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Here is the message I receive on IE10

This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage
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Pete Green, Customer Advocate

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Are you able to try with another default browser Ron? Or perhaps resetting the cookies/cache on your IE10 browser and try again?

I wasn't able to reproduce this in Win 8, with Chrome.
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Ron Iggy

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Pete,
I reset the cookies/cache and in stalled Chrome, but the problem was still there after making the change. I think the problem might be with Adobe. I was also not able to open Adobe Reader 11 help. The Reader was acting just like Photoshop Elements 13. I deleted Adobe Reader 11 and installed Adobe Reader 10 and the problem with the Reader was gone. After I installed Reader 10 I tried PS hoping the problem was corrected, but no such luck.
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Barry

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I'm having the same problem with Photoshop Elements 13 and Windows 7.