Photoshop: Error 21 with update to CC 2015

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  • Problem
  • Updated 5 years ago
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  • (Edited)
I get these errors in trying to update PS2015...Other CC Photoshop programs do update. Installed PS 2015 originally but now cannot up date it.ERROR: DW021: Payload {3FB7A108-368A-4849-A3F3-69571BAAC457} Photoshop Adobe Photoshop CC 2015 Support 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

ERROR: DW021: Payload {793C2BF7-A4FE-4608-91C9-9282C5801C21} Photoshop Adobe Photoshop CC 2015 Core 16.0.0.0 of version: 9.0.0.7 is not supported by this version: 9.0.0.6 of RIBS

ERROR: DW021: Unsupported payload versions included
Photo of Frank Sobol

Frank Sobol

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Posted 5 years ago

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Photo of Brian Yoder

Brian Yoder

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OK.. Photoshop CC (2015) installed successfully. My desktop app was out of date - why there isn't a version check when trying to install the new apps that require the new Desktop App is beyond me. (Right click on system tray icon and click Preferences. Click the icon again and you should see 2.1.1.110)

I originally tried to do just steps 2 and 3, and while the Desktop App was now up to date, I still received the error.

You must do ALL THREE of these steps:

1. Rename this folder:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp TO PDApp_old

2. Run Creative Cloud Desktop uninstaller:
https://helpx.adobe.com/creative-clou...

3. Install new Creative Cloud Desktop:
https://creative.adobe.com/products/c...

Once again, my issue was an out of date Desktop App, you might be having other issues.

Good Luck.
Photo of Edward Sandilands

Edward Sandilands

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You are kidding! Rename a folder??? This is absurd!
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Rolf Moser

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comment to comment above: Why Renaming the Folder ? :
Because than the new Installation does not use this old PDapp directory. For any waste in this folder does not pollute the reinstallation. Reinstalltion makes a new clean PDApp.