Photoshop/Lightroom: Error 183 when updating CC Desktop from the Assets tab

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Hi,

Today, Adobe CC Desktop refused to start telling me that I either had to Quit or to Repair. I selected Repair which resulted in a failed operation and an empty folder for the CC Desktop app. Thank you, Adobe. So, as usual, I uninstalled and reinstalled CC Desktop. After launching it, I saw a red dot near the Assets tab. I clicked on it and after "Checking for updates...", it proposed to update Adobe CC Desktop ( ? ? ? I had just downloaded and re-installed it so I'm wondering what it wanted to update).

Anyway, this operation systematically fails with either error 184 or error 183. Log file here : Dropbox - Install.zip . I'm using Windows 10 Creators. I tried in Safe Mode and under a clean Admin account, with and without AV running. Nothing helps.

This program is just a failure. Always new problems, failed updates, uninstallations and re-installations,... I can't spend my time uninstalling / re-installing / cleaning up the Adobe CC stuff each time Adobe CC Desktop is updated. This doesn't make sense. The developers of this program should spend their time fixing it (or rather rewriting it because it never worked correctly).

Details about these 2 errors :

Error 184


FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'CoreSync-mul', version:2.4.1.35

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.1.35). Error code: '184'

WARN: Unable to move file at "C:\adobeTemp\ETR233F.tmp\1\CoreSyncExtension\CoreSync_x64.dll" to "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncExtension\CoreSync_x64.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

Indeed, if I kill the Windows Explorer process while the update is running, I don't get this error but I immediately switch to error 183... It's rather strange that the updater is trying to update a DLL that is already in use by Explorer.exe.

Error 183


FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'CoreSync-mul', version:2.4.1.35

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.1.35). Error code: '183'

WARN: Program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" failed with exit code: 105

This one is unclear. No idea about what RunProgramCommand is trying to do.
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Patrick Philippot

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Posted 10 months ago

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Rikk Flohr, Official Rep

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Greetings Patrick, 

I've researched your issue a bit (not one I've seen before) and it looks like there was a similar problem for a user of Illustrator a while back. Fortunately there were instructions on how they fixed it that I think you can adapt to Lightroom if you are willing to give it a go: https://forums.adobe.com/thread/2131478 
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Patrick Philippot

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Thanks Rikk,

I already read the document mentioned in this thread but the error code 183 is not even mentioned there.
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Patrick Philippot

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OK. I have fixed the problem by changing the properties of all executables in the Adobe Sync folder and subfolders. I have enabled the "Run this program as an administrator" in the Compatibility tab. Problem gone.

This is not something new. It already happened in the past that Lightroom and Photoshop refused to launch unless I run them as an administrator. I thought this bug was fixed. It's back.

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Patrick Philippot

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My fix did not last very long. The problem is back. In the Assets tab, CC Desktop tells me that an update is available and I'm getting the same message in Install.log  :

...
09/08/17 23:36:27:792 | [INFO] |  | HDSetup | HDPIM | TaskManager |  | HDPIM | 5668 | Completed 'EXTRACT' task for Package (Name: CoreSync-mul Version: 2.4.2.61), Time taken '0' sec

09/08/17 23:36:29:439 | [WARN] |  | HDSetup | HDPIM | RunProgramCommand |  | HDPIM | 2552 | Program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" failed with exit code: 105

09/08/17 23:36:29:439 | [FATAL] |  | HDSetup | HDPIM | InstallHelper |  | HDPIM | 2552 | Error (Code = 183) executing in command 'RunProgramCommand' for package: 'CoreSync-mul', version:2.4.2.61

09/08/17 23:36:29:439 | [FATAL] |  | HDSetup | HDPIM | InstallHelper |  | HDPIM | 2552 | Error occurred in install of package (Name: CoreSync-mul Version: 2.4.2.61). Error code: '183'

09/08/17 23:36:29:656 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 16016 | Exit Code: 183
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 183) executing in command 'RunProgramCommand' for package: 'CoreSync-mul', version:2.4.2.61

FATAL: Error occurred in install of package (Name: CoreSync-mul Version: 2.4.2.61). Error code: '183'
WARN: Program "C:\Program Files (x86)\Adobe\Adobe Sync\CoreSync\customhook\CoreSyncCustomHook.exe" failed with exit code: 105

According to this page error code 105 means that hdpim.db is corrupt or has wrong permissions. Since it's a SQLite database, I checked its validity and it is OK. Regarding the permissions, Everyone and Administrators have full rights. So I'm wondering what additional rights it may need. On my system hdpim.db was automatically re-created 2 ago because CC Desktop was out of sync and wanted to update products that were already up-to-date. So I renamed it and checked for updates again which solved the problem in the Apps tab.

I also noticed an error and a warning in CoresyncInstall.log :

[09.09.2017 18:53:20]: Always: **** Log Opened ****

[09.09.2017 18:53:20]: Info: customhook: Invoked with args: '--install --component=CoreSyncExtension' (CoreSyncCustomHook.cpp.main.700)

[09.09.2017 18:53:20]: Info: customhook: Component given: CoreSync (CoreSyncCustomHook.cpp.main.714)

[09.09.2017 18:53:20]: Error: customhook: Either Mode tag is absent or has invalid value (CoreSyncCustomHook.cpp.main.723)

[09.09.2017 18:53:20]: Info: customhook: Successfully elevated process privilege (CoreSyncCustomHook.cpp.elevateProcessPrivilege.893)

[09.09.2017 18:53:20]: Info: customhook: Install path doesn't exist, defaulting! (CoreSyncCustomHook.cpp.getDefaultPath.283)

[09.09.2017 18:53:20]: Always: **** Closing Log ****

I think there is something wrong with the message line in bold. From what I have observed when monitoring the program, there are 3 possible modes : --install, --uninstall or --kill. In my case --install was used. So it is present and I don't see why it could be invalid.
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Patrick Philippot

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Actually, I'm wondering whether this is not the same error as mentioned above for the Apps tab. It's not that difficult to intercept the zip file downloaded from the Adobe server when CC Desktop tries to update from the Assets panel (the file has a short lifetime but it's possible to make a copy if you are quick enough). It is trying to update only one package : CoreSync-mul. I opened the ZIP file and compared the binaries it contains to the ones that are already installed : all files are binary identical. So I guess CC desktop is also trying to update something that is already up-to-date. This appears to cause the crash because it considers this as an error and as a corruption of the database.

Renaming hdpim.db was enough to fix the same problem in the Apps tab but obviously, this was not enough to re-sync the CC Desktop status itself. Maybe there's another database that should be reset...
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Patrick Philippot

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Up!

Problem still not fixed.
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raden adams

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Hi Patrick, Have you heard from anyone about how to resolve the error 183 when updating the creative cloud app? Thank you, Raden Adams
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Patrick Philippot

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Hi Raden,

I thought I had found a fix by modifying the properties of all executable in the CC desktop folder (Run as an administrator) but the fix was temporary. The problem is back and I can't find a way to fix it. Resetting (renaming) the hdpim.db database didn't help either. This just forced me to reinstall Photoshop and Bridge.
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raden adams

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I am having the same error 183 when trying to update the creative cloud app: creative cloud failed to update error 183 is all it says. I, too, would like very much to get this issue resolved as it has been a while. Please reply with instructions on how to fix this error. Thank you, Raden Adams 
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Patrick Philippot

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Raden,

I tried again something that I had already done without any success but this time, it worked :

1. I killed all Adobe related processes.
2. I renamed C:\Program Files (x86)\Adobe\Adobe Creative Cloud to*.old
3. I renamed C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension to *.old
4. I downloaded the Adobe CC Desktop installer and installed again (run the installer as an administrator).

When I clicked on the Assets tab, an update was proposed and this time, it installed correctly. No error for the moment. I already fixed similar problems this way in the past but these problems were back after a while (generally when a new CC Desktop update was released. So I'm not too confident...

Hope this helps.
(Edited)
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Patrick Philippot

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This issue is marked as solved but it is not. There are workarounds that may or may not work but the problem itself is not solved. It just re-appeared on my system.