Error 16 issue, about to cancel my monthly membership!!!

  • 1
  • Problem
  • Updated 2 years ago
I just added Adobe Photoshop 17 on Creative Cloud, click Open, get Error 16 Configuration Error. Have uninstalled and reinstalled multiple times. Have tried opening and changing permissions, to no avail. I HATE IT when I can't get a human being to help with an issue. Guess I will cancel my membership after all these years and find something else.
Photo of Russ W Cole

Russ W Cole

  • 1 Post
  • 0 Reply Likes
  • very angry!

Posted 2 years ago

  • 1
Photo of Gener7


  • 94 Posts
  • 40 Reply Likes
I may be able to help if you are using a Mac. Let me know.
Photo of David

David, Official Rep

  • 3286 Posts
  • 525 Reply Likes
Howdy Russ,

Sorry that you're running into trouble.  Let's get this fixed for you.

What OS are you installing on?  Could you post a screenshot of the error message?  Have you tried rebooting your OS?  What other apps do you have running?  Have you tried disabling/removing all your third-party plugins?