Error 16 issue, about to cancel my monthly membership!!!

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  • Problem
  • Updated 12 months ago
I just added Adobe Photoshop 17 on Creative Cloud, click Open, get Error 16 Configuration Error. Have uninstalled and reinstalled multiple times. Have tried opening and changing permissions, to no avail. I HATE IT when I can't get a human being to help with an issue. Guess I will cancel my membership after all these years and find something else.
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Russ W Cole

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  • very angry!

Posted 12 months ago

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Gener7

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I may be able to help if you are using a Mac. Let me know.
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David, Official Rep

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Howdy Russ,

Sorry that you're running into trouble.  Let's get this fixed for you.

What OS are you installing on?  Could you post a screenshot of the error message?  Have you tried rebooting your OS?  What other apps do you have running?  Have you tried disabling/removing all your third-party plugins?

Thanks,
David