Error 1316 uninstalling Photoshop from windows 10

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Installed premiere elements 2018.  Uninstalling photoshop elements 10 or Premiere Elements 10 from windows 10 gives "Error 1316. The specified account already exists."
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Richard Kliever

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Posted 11 months ago

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Steve Lehman

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Hello Richard,   

As an engineer, I can help you but we would have quite a procedure if one or more of these methods don't work.  Before we get into it, I need to know exactly how you tried to remove PSE10.   And, please confirm to me that you do have Windows 10 once more.  Now doubt that some Adobe products have a hard time with "leaving the nest".   

Before you do the following, you could try a simple uninstall again to see if that error message doesn't come back.  Windows 10 throws all kinds of error messages and some don't make sense, so try again.   It's better than getting into the following methods without trying.   

Normally, to remove PSE10 in Windows 10, you go to Settings, System, Apps & Features, and the list of apps appears on the right.  Highlight PSE10 and it has a remove or uninstall button below it, depending if you have Windows 10 Home or Professional edition.  You will click the remove/uninstall button then click "next".  Click remove again and all of it is gone in a jiffy.  

To make sure that all of the files were removed you can go to Start, Run, and in the Run window type "services.misc" and press enter.  In the list of services, locate "Adobe Active File Monitor V10"  then do one of two things:  Choose Stop from the popup menu, then proceed to the next step.  IF "stop" is not available (dimmed) then the services has stopped and you need to choose the "next" to go to the next step, or close the Services window.   That's done.   

After all of these (above), the next removal method is to remove more than 50 files each at a time for Elements 10, in Windows 10.  I can provide a list of them.   Some of the files or folders have hidden files.  After removing those, more files will be removed in the REG-edit among the hot keys, which is a dicey area.  For this, if you prefer, feel free to have a tech do this for you.  Indeed, not knowing you, this is something an engineer like me would want to watch (your screen) while doing this task.  If you can trust me I will guide you.  My credential is MCSE if you wish to search for it.  
A tech in a shop usually has an equivalent engineer certification.    

To do this next task, you will need to have your hidden files showing in the file explorer.  If you don't already see hidden files, those can be revealed by going to Settings, and in the search window at the top, type "control panel" and press enter.  Once there, click-open "file explorer options" then click on the view tab, and near the top will be display options - find and uncheck "don't show hidden file, folders, or drives" and do check where it says "show hidden files, folders, and drives.   You will need to have these files and folders to show if you want to display them and delete the folders which pertaining to PSE10.   Please don't do anything else.      

The list of files and folders for removal is extensive.  I have a list of them.   If you opt to find a local tech to do this for you, I will give you the files and folders list to show, to save time.  Almost always, when we do this, you will need to close all of your applications regardless, and save personal files. 

I do not find a removal tool for this application, and Adobe has stopped supporting PSE10 after PSE12.  If it might appear as (some) support, I have PSE10 on one of my PC's.   

Now please send your OS and your exact prior procedure of how you tried to remove it.   Also I would like to know if you installed another Adobe product, and if it installed successfully.   Also, I would like to know if you tried the procedure above that makes sure it was removed in the "services.misc" window.  

And Richard, I need to know everything you did, have done, and will be doing. Thanks.  
  

Steve Lehman, MCSE   
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Steve Lehman

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Richard, a quick note;

I know this is a huge process so I want you to try removing it again to see if this error comes back.  Before working our task, we could fix the error message first, then try to remove PSE10 again.  

I did find a tool but only for error 1316.   
Without an engineer, you can do this one:  
First you need to download this tool:  
Download (Error 1316) repair utility. 

Next, install its program, and click on "scan".  
When it finds fixes, click on "fix errors", then it's done.  
Now restart your computer.   

I want you to return and tell me all about it.   
Thanks.  

Steve Lehman, MCSE   
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Steve Lehman

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Hello again Richard, 

Another way to fix error messages is to reset Windows 10:  

To do this, you will find "Windows Power Shell" in yur programs list at the Start button.
The Home edition may not have this, so to find it, go to Settings and search for it in the
search window at the top of the screen by typing it.  It opens in a DOS window.  
At its (blinking) cursor, type "scannow" and it'll search for errors and fix them.  

I am almost positively sure this is the same as the tool as that download/fix.  
The Windows Power Shell resets applications and Windows problems.
But this error is a serious one.  So I opted for the real fix.  
If it doesn't reset then we'll go through the procedure.     

In the same way, your applications (not all) will have a (blue) link under it as you
highlight the application.  Go to Settings, System, Apps & Features, highlight the app, 
see if it has this (blue) link under it, click it, a reset button is in the next window.  

Steve (again)   
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Richard Kliever

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Hi Steve,

Thanks for the replies and suggestions.  I haven't worked through all of them yet but I have run the sfc scannow utility.  It didn't find any system problems.  Once again, I am using Windows 10.  The only thing I have done to try to remove Photoshop 10 is to use the uninstall option in "Apps and Features".  I also had Photoshop 11 installed and it uninstalled without any problems although it is still listed under "Apps & Features".  I purchased both Photoshop Elements 2018 and Premiere Elements 2018 but have only installed Premiere Elements.  I also have LightRoom Installed.  A message that appears when first clicking on the uninstall option says that the serial number should be deactivated it you want to use it on another computer.  I didn't do that.  Not sure if it makes a difference since I won't be using it.

I guess I will have to remove the files and registry entries manually.  Does adobe have a list for both Premiere & Photoshop elements?

Thanks for the help.

Richard
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Steve Lehman

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Richard, you sound more advanced than I thought so I will forward our Photoshop files to remove.  But download the tool to try first.  Know what you're doing, and send me a report.  Most files are for PSE-10 in Windows 10.   Some are listed if version-10 was on another OS in 32 bit.   

64-bit editions 

Folders

C:\Program Files (x86)\Adobe\Photoshop Elements 10

C:\Program Files (x86)\Adobe\Elements 10 Organizer***

C:\Program Files (x86)\Common Files\Adobe\Help\en_US\PhotoshopElements\10.0

C:\Program Files (x86)\Common Files\Adobe\Help\en_US\ElementsOrganizer\10.0***

C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 10***

C:\ProgramData\Adobe\Photoshop Elements\10.0

C:\ProgramData\Adobe\Elements Organizer\10.0***

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Photoshop Elements\10.0

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Elements Organizer\10.0***

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 10.0.0

Shortcut Files

C:\Users\Public\Desktop\Adobe Photoshop Elements 10

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop Elements 10

32-bit editions of Windows 7 or Vista if the folders exist

Folders

C:\Program Files\Adobe\Photoshop Elements 10

C:\Program Files\Adobe\Elements 10 Organizer***

C:\Program Files\Common Files\Adobe\Help\en_US\PhotoshopElements\10.0

C:\Program Files\Common Files\Adobe\Help\en_US\ElementsOrganizer\10.0***

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 10***

C:\ProgramData\Adobe\Photoshop Elements\10.0

C:\ProgramData\Adobe\Elements Organizer\10.0***

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Photoshop Elements\10.0

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Elements Organizer\10.0***

C:\Users\[Your User Name]\AppData\Roaming\Adobe\Online Services\Photoshop Elements 10.0.0

Shortcut Files

C:\Users\Public\Desktop\Adobe Photoshop Elements 10

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Photoshop Elements 10

32-bit editions of Windows XP if V10 existed on an earlier machine

Folders

C:\Program Files\Adobe\Photoshop Elements 10

C:\Program Files\Adobe\Elements 10 Organizer***

C:\Program Files\Common Files\Adobe\Help\en_US\PhotoshopElements\10.0

C:\Program Files\Common Files\Adobe\Help\en_US\ElementsOrganizer\10.0***

C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 10***

C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\10.0

C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\10.0***

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Photoshop Elements\10.0

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Elements Organizer\10.0***

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Online Services\Photoshop Elements 10.0.0

Shortcut Files

C:\Documents and Settings\All Users\Desktop\Adobe Photoshop Elements 10

C:\Documents and Settings\All Users\Start Menu\Programs\Adobe Photoshop Elements 10

64-bit edition of Windows XP (extended from above)

Folders

C:\Program Files (x86)\Adobe\Photoshop Elements 10

C:\Program Files (x86)\Adobe\Elements 10 Organizer***

C:\Program Files (x86)\Common Files\Adobe\Help\en_US\PhotoshopElements\10.0

C:\Program Files (x86)\Common Files\Adobe\Help\en_US\ElementsOrganizer\10.0***

C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Elements 10***

C:\Documents and Settings\All Users\Application Data\Adobe\Photoshop Elements\10.0

C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\10.0***

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Photoshop Elements\10.0

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Elements Organizer\10.0***

C:\Documents and Settings\[Your User Name]\Application Data\Adobe\Online Services\Photoshop Elements 10.0.0

NOTE: *** - DO NOT remove these folders if PRE also exists.

These are pre-login messages found under a "LegalNoticeCaption"   

HKEY_CLASSES_ROOT\Installer\Products\416A3D22C284A44439C2D91A8BCEFD2D

HKEY_CLASSES_ROOT\Installer\Products\9FA945EEAAF84854382BCE1FCBD91CFF

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Elements Organizer\10.0

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Photoshop Elements\10.0

For 32 bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{11D08055-939C-432b-98C3-E072478A0CD7}

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{22D3A614-482C-444A-932C-9DA1B8ECDFD2}

For 64 bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{11D08055-939C-432b-98C3-E072478A0CD7}

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{22D3A614-482C-444A-932C-9DA1B8ECDFD2}

Adobe Disclaimer:This procedure involves modifying the Windows registry. Adobe doesn't provide support for problems that improperly modifying the registry cause. The registry contains critical information about your system's hardware and software. Before modifying the registry, create a backup of the registry. For more information about the registry, see the documentation in Windows or contact Microsoft.   

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Richard Kliever

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Hi Steve,

Well, I removed all of the files and registry entries on the list and while it does free up a lot of space it doesn't uninstall Photoshop Elements 10. It is still listed under "Apps & Features" and when I search the registry there are many many "Photoshop Elements 10" entries.  The uninstall feature of windows still gives the 1316 error.  I hesitate spending $30.00 for the utility you recommend until I research my options and what that product will do for me.

Thanks a lot for the assistance you have given me.

Richard
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Steve Lehman

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Richard,

The tool is specifically for the 1316 error, and it gets rid of it.   
Here's some research about the error and this tool download: 
http://www.wiki-errors.com/err.php?wiki=1316.  I have stuff still on my PC, and it's not in my way.  I simply move on.  
    
On computer-4 I have PSE-8.  On my Computer-2 I have PSE-2 3, and 4, and my laptop has 4.   My wife's laptop has a PSE but I cannot remember which version.  My computer-1 (this one) has Photoshop 2, 6, and Light Room, and PSE 14.  I won't subscribe to the Photoshop CC's.   I'd rather own.  Old versions aren't junk here.  We use them with our customers one time or another.  My employees have versions 14, 15.   If they become junk, no problem - the PC goes to a charity, maybe a student who would be happy to get the program on a used computer.   I've done that twice.  I like making students happy.  They need everything they can get.   As for clearing junk for space, I have lots of external drives for back up's and my computer drives are huge too.   Junk is not a problem for me.   I either fix them or junk them or keep them as junk.  It's only space.   

Steve