Photoshop: Erratic tool behavior - tool jumps from cursor

  • 5
  • Problem
  • Updated 2 months ago
  • (Edited)
I have had this problem with Photoshop for over a year and have tried everything. Randomly and intermittently, the registration of a tool will jump from the location of the cursor. This is not erratic mouse movement. The cursor does not move. Rather, the tool applies where it feels like. It is especially pronounced with a SHIFT click (connect two points with, say, a brush stroke). At times, the stroke goes completely haywire. Here's what I have done:

Installed CS5, CS5.5 and 6 on two different laptops (different models, four years apart in manufacture date). Tried 5 different mice. Just installed a fresh SSD with a clean win7x64 install and CS6. Everything was fine for a day but then the same problem. It is, of course, intermittent. Every third click, then every click, then its fine for a minute or so. Restarting the computer helps...sometimes...but only for a bit.

Also, the cursor DOES NOT jump. Just the registration point of the click (further underscoring that it is NOT a mouse problem).

I have tried every suggestion I have found, including:

- 5 different mice from different manufacturers (wired and wireless)
- tried the laptop trackpad. Same problem
- reinstalled every driver (video, mouse, etc with the latest from Dell, Logitech, etc)
- deleted my Photoshop preferences
- OpenGL on vs off tried
- checked to make sure there wasnt lint in my mouse optical sensor...on all five mice (duh! and yes the computer was plugged in and turned on!)
- I do not have a Wacom or other tablet attached
- disabled the laptop trackpad while using the USB mouse (both laptops)
- Added more RAM (4GB -> 8GB)
- increased cache
- changed cache tile size
- disabled devices through device manager, one by one
- disabled as many windows processes and services that dont seem relevant

And once more, this was a totally fresh install on a new SSD. Granted, it did not have the problem right away...took a day of solid use. So I am hoping that something I did in the natural course of setting up a new machine and configuring Photoshop cause the problem.

PLEASE! Can anyone help? I have been dealing with this for a year now. My pinkie and middle fingers might as well be glued to [CTRL] and [Z]. Cumulatively wasted a solid week of my life with this bug.

---Since posting this originally as a comment on another related post, I have reformatted the SSD and re-installed everything again. This time, I did not install any other programs or Dell drivers. I was able to replicate the problem again on a brand new installation.

Thanks.
Chris

PS Adobe Support Chat was of ZERO help.
Photo of Chris Foster

Chris Foster

  • 8 Posts
  • 0 Reply Likes
  • very frustrated

Posted 6 years ago

  • 5
Photo of Damian

Damian

  • 6 Posts
  • 1 Reply Like
I'm also having this same exact problem and it also extends to selecting images. As soon as I click on the screen to move an image it jumps way off screen. I have to hit the undo action to get it back or try to figure out where the heck it went beyond the canvas. it happens off and on with no consistency and something two to three times in a row. So weird and frustrating as it interrupts your flow.
Photo of Chris Foster

Chris Foster

  • 8 Posts
  • 0 Reply Likes
The same thing happens for me with selections. Using the perspective crop tool, most notably. One corner of the selection jumps WAY off the screen. Also, all of these glitches remain strangely intermittent.

Glad to hear someone else chime in on this post. By way of lots of Google searches, you and I are not the only ones with this bizarre problem.

What kind of computer are you using? I ask because this has happened on three different laptops but has never happened on my desktop.

Chris
Photo of Damian

Damian

  • 6 Posts
  • 1 Reply Like
I'm using a Dell XPS 720 (desktop) - just upgraded to windows 7 64bit, 8g Ram. Using CS5. I also Googled it, but didn't find anything that fit as close as your description, was sad to see no answers or suggestions yet, but that may come soon since the post is fairly new.

I had erratic mouse issues before, replaced the mouse and then came to find out it wasn't the mouse at all - it was my mouse pad. I had put so many miles on it that it buffed it with some shiny spots that reflected the laser is a crazy way making the mouse cursor jump all around.

It's not the case now as I tried using a couple different surfaces and still have the Photoshop issue. Its as soon as I click the relocation happens, happens with just about every tool (marquee, eraser, etc.). Same deal as you, the cursor doesn't move but the registration of it does.

I should also mention that I'm using a wireless mouse - Intelllimouse Explorer 2.0
Photo of Tuomas Louekari

Tuomas Louekari

  • 2 Posts
  • 0 Reply Likes
Got the same problem and it's driving me nuts. Happens with many tools but it's especially annoying when trying to mask something.
Photo of David Porter

David Porter

  • 2 Posts
  • 1 Reply Like
Does no-one have the solution to this yet ? Happening in photoshop cc also , using the clone stamp tool and the healing brush and yeah especially if using it with shift click . I've tried numerous different things , I even started suspecting that someone had hacked in using remote desktop or VNC and was messing round with my mouse but alas when you've shut down all your internet connections that would make it impossible so I guess adobe still hasn't addressed this issue then :(
Photo of Chris Foster

Chris Foster

  • 8 Posts
  • 0 Reply Likes
My solution was to get a new laptop. I definitely had the same problem you guys are describing and I tried everything I could think of. I now run the Asus G75-VW and the problem has never happened. Now for the kicker: I am using the same wireless mouse and same OS as before. Has anyone seen this problem on a laptop other than a Dell?

They say that this forum is moderated by Adobe people. I was pretty disappointed that in the 18 months this post has been up, no one from Adobe has offered any ideas. I agree with David on this point. I did try a chat and a call to a support number and both were as you might expect. Totally worthless.
Photo of Damian

Damian

  • 6 Posts
  • 1 Reply Like
I wish I could have come back here with a solution but for some odd reason it has stopped. I haven't changed any hardware, I have installed updates since but I couldn't tell you what it was that fixed it as the original issue was intermittent making it almost impossible to track down.
Photo of Chris Foster

Chris Foster

  • 8 Posts
  • 0 Reply Likes
I experienced the same thing. The problem would go away from time to time, only to return again later. Hope this is not your experience. Perhaps one of the recent updates finally addressed the problem.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 748 Reply Likes
This is not a widely reported Photoshop problem. So the cause is likely to be outside of Photoshop itself.

But an update to your video card drivers and other software might fix the issue.
Photo of David Porter

David Porter

  • 2 Posts
  • 1 Reply Like
I have tried update drivers windows updates you name it I've tried it . The worst thing is, it's intermittent , if it was persistent you might have a chance of finding the source of the problem. Anyways thanks for the quick response. Hope somebody finds the answer to this :)
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 748 Reply Likes
Update the video card drivers from the GPU maker, not Microsoft. Microsoft's drivers are frequently years out of date. Also, if you have drivers for your mouse or tablet, check for updates from their manufacturer.
Photo of Adam Humphreys

Adam Humphreys

  • 1 Post
  • 0 Reply Likes
This suddenly started happening, but I knew I had overclocked my AMD Ryzen 3 1300X CPU for some audio processing. Thus my problem was solved (so far as I can tell) by restoring the clock speed back to default.