Lightroom CC for mobile: Erratic custom sort order

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  • Problem
  • Updated 3 months ago
  • Acknowledged
  • (Edited)
Recent difficulties with custom sort order for collections in LR Mobile on my iPad Air. Sometimes, if I drag an image to the left border to move the image in front of an image that is currently at the left edge of the matrix, the sort order for the whole collection reverses top to bottom. It's as though the Sort by Capture Date reverse order arrow had been applied, but, of course, there is no reverse order arrow for Custom Order. Sometimes repeating the maneuver or tapping at the top border switches the order back. Sometimes, you have to manually drag the entire collection, one image at a time, back into the original order. Also, the sort function erratically fails to move the image into the correct spot. If I release a dragged image when the blue highlight is at the desired spot between two images, the dragged image will be placed one spot to the right instead. With the blue target line to the left border of the target image, LR deposits the moved image after that image instead of in front of it. These issues started with latest update. I think these are bugs that Adobe needs to address.
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Durham1

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Posted 10 months ago

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Rikk Flohr, Official Rep

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Durham1, 

I've tried for about 30 minutes dragging and dropping custom sort orders in multiple albums and haven't been able to repeat what you are seeing. 

Can you get me your current iOS version number, current Lightroom for mobile version number, the number of items in your Album?
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Robin

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I find the default sort in LR Mobile to Capture Date VERY annoying. It should be obvious that if a photographer in Classic has taken the trouble to re-sort a Collection to CUSTOM, then this is what is required also when syncing to LR Mobile. In other words, whatever sort selection has been chosen by the photographer in Classic should be reflected automatically when synced to LR Mobile. But particularly CUSTOM!

This is even more annoying when I re-sort on the MacOS desktop LRCC to CUSTOM and then find it is still defaulting to Capture Date on my iPad and iPhone. Is this so hard to fix?

Robin Cutting

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microgramma

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I’ve had the same issue, chronicled here: https://feedback.photoshop.com/photos...
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Paul Houck

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I am having the same problem on ipad pro 10.5

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Missouri

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Im experiencing the same issue on Ipad Air 2 with Lightroom mobile
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Durham1

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Problem has now worsened and occurs every time I use LR Mobile Custom Order>Sort. Here's what happens. When I start sorting, the first attempt always reverses the entire sort order. To correct that, I switch to Sort by Capture Date, use the arrow to reverse order back to the original, and then return to Custom Sort> Edit. The order is then back where it started. However, trying to move the photo works in bizarre fashion. Let's say the collection has 5 photos, A, B, C, D, and E. If I drag E to the black line between B & C and release, you would think the new order would be ABECD. Instead, the final order depends on whether I align the blue active edge of E with the left side of the black BC divider or the right side. If I align it with the left or B side, E winds up before B (order AEBCD). If I align E just to the right of the BC line on the C side, it winds up after C (order ABCED). To get E to finish between B & C, I have to align it to the left side of the line between C & D. That puts it in front of C with the desired ABECD order.  Using original iPad Air (iPad 4?) iOS 12.2 with LR Mobile v. 4.2.1 442F0D. Happens 100% of the time even after restarting LR Mobile after doing a hard restart of the iPad. 100% of the time. Totally reproducible. Adobe needs to fix this.
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Rikk Flohr, Official Rep

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We are still unable to reproduce this with the instructions provided. I worked it for over an hour following your steps and one of the engineers tried as well. 

No matter which side of the black line, I place the blue line, it ends up ABECD - everytime. Is there any more information you can provide? Can you shoot a video perhaps?
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Durham1

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I shot a video that demonstrates the problem on my phone to the noreply email address from which you sent me a copy of your post. Not sure if the "noreply" address will work, for obvious reasons. If there is some other address or website I should use to send the video to you, let me know. I would prefer to send the video directly to you rather than post it here publicly. I'm not really sure if this blog will accept a video post, in any case.
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Rikk Flohr, Official Rep

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The noreply address is not monitored nor accessible.  Please send to 

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Rikk Flohr, Official Rep

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Thanks for the video. A couple of questions from the engineering staff:

  1. Do you use any other LIghtroom Clients (Desktop/Web)?
  2. If so, what is the sort order set in that client for the album in the video?
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Todd Shaner, Champion

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Rikk, I had a similar issue this past Monday when we had a power outage that lasted over 24 hrs. During the power outage I launched LR on my Samsung Android tablet and noticed one on my LR Classic synced collections had changed its sort order from Custom to Capture Date. When I changed back to Custom pictures started dropping out of the grid view until there was only one picture visible. I checked another album and the same thing happened. These are all LR Classic synced collections that have been downloaded to the tablet with proxy previews created. Once I got power back and reconnected via Wi-Fi I I was able to change the sort order again, Syncing restarted, and very quickly all of the pictures in the albums appeared. It may be a different problem, but this is the first time I’ve experienced it when using the tablet without an Internet connection.
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Durham1

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LR Classic 8.2.1 (1206193) on desktop running Windows 7 64-bit
Order used in the corresponding collection on the desktop is Custom Order which produces the order on the iPad. Usual workflow is to take photos on DSLR camera (not phone or tablet), import raw files into LR Classic on desktop, create a collection on desktop, arrange sort order on desktop, and then sync collection to cloud, which makes them appear on iPad. I might later rearrange order or delete some photos either on desktop or on iPad. Video is example of one such attempt. Additions after initial sync would have to come from desktop, where raw images are stored. Have experienced odd behavior of sort order on iPad or iPhone only, never desktop. Currently iPhone behaving OK, but iPad reliably misbehaving. Don't know if it makes any difference that the collection shown in video is currently the target collection on the desktop.