Lightroom CC for mobile: Erratic custom sort order

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  • Updated 3 hours ago
  • (Edited)
Recent difficulties with custom sort order for collections in LR Mobile on my iPad Air. Sometimes, if I drag an image to the left border to move the image in front of an image that is currently at the left edge of the matrix, the sort order for the whole collection reverses top to bottom. It's as though the Sort by Capture Date reverse order arrow had been applied, but, of course, there is no reverse order arrow for Custom Order. Sometimes repeating the maneuver or tapping at the top border switches the order back. Sometimes, you have to manually drag the entire collection, one image at a time, back into the original order. Also, the sort function erratically fails to move the image into the correct spot. If I release a dragged image when the blue highlight is at the desired spot between two images, the dragged image will be placed one spot to the right instead. With the blue target line to the left border of the target image, LR deposits the moved image after that image instead of in front of it. These issues started with latest update. I think these are bugs that Adobe needs to address.
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Durham1

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Posted 4 months ago

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Rikk Flohr, Official Rep

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Durham1, 

I've tried for about 30 minutes dragging and dropping custom sort orders in multiple albums and haven't been able to repeat what you are seeing. 

Can you get me your current iOS version number, current Lightroom for mobile version number, the number of items in your Album?
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microgramma

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I’ve had the same issue, chronicled here: https://feedback.photoshop.com/photos...
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Paul Houck

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I am having the same problem on ipad pro 10.5

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Missouri

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Im experiencing the same issue on Ipad Air 2 with Lightroom mobile
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Durham1

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Problem has now worsened and occurs every time I use LR Mobile Custom Order>Sort. Here's what happens. When I start sorting, the first attempt always reverses the entire sort order. To correct that, I switch to Sort by Capture Date, use the arrow to reverse order back to the original, and then return to Custom Sort> Edit. The order is then back where it started. However, trying to move the photo works in bizarre fashion. Let's say the collection has 5 photos, A, B, C, D, and E. If I drag E to the black line between B & C and release, you would think the new order would be ABECD. Instead, the final order depends on whether I align the blue active edge of E with the left side of the black BC divider or the right side. If I align it with the left or B side, E winds up before B (order AEBCD). If I align E just to the right of the BC line on the C side, it winds up after C (order ABCED). To get E to finish between B & C, I have to align it to the left side of the line between C & D. That puts it in front of C with the desired ABECD order.  Using original iPad Air (iPad 4?) iOS 12.2 with LR Mobile v. 4.2.1 442F0D. Happens 100% of the time even after restarting LR Mobile after doing a hard restart of the iPad. 100% of the time. Totally reproducible. Adobe needs to fix this.
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Rikk Flohr, Official Rep

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We are still unable to reproduce this with the instructions provided. I worked it for over an hour following your steps and one of the engineers tried as well. 

No matter which side of the black line, I place the blue line, it ends up ABECD - everytime. Is there any more information you can provide? Can you shoot a video perhaps?
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Durham1

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I shot a video that demonstrates the problem on my phone to the noreply email address from which you sent me a copy of your post. Not sure if the "noreply" address will work, for obvious reasons. If there is some other address or website I should use to send the video to you, let me know. I would prefer to send the video directly to you rather than post it here publicly. I'm not really sure if this blog will accept a video post, in any case.
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Rikk Flohr, Official Rep

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The noreply address is not monitored nor accessible.  Please send to