Photoshop CS6: Empty files using "save for web" (MacOS 10.9 SMB bug)

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
  • (Edited)
CS6 "save for web" not saving. Often end up with an empty file. VERY frustrating.
Photo of Dorothy Hamilton

Dorothy Hamilton

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
Can you post a file you're having trouble with? (Dropbox, etc)

When you say empty, is it white or transparent? My one guess is there's an aggressive optimization that may be causing this.
Photo of Dorothy Hamilton

Dorothy Hamilton

  • 3 Posts
  • 0 Reply Likes
The file has "0" kb under "size. It happens all the time, with big images, small images. I might be taking a small image and simply optimizing it for the web. There are no error messages. Here is an image that i tried to "save for web" and the file size was "0". First photoshop version were I have experienced this problem.

https://dl.dropbox.com/u/31774003/MIK...
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1662 Reply Likes
Hmm. I just saved out using the default settings and the file size was 198k. Something else must be going wrong.

Are you saving to a server or a local drive on your computer? What OS are you on? Is Photoshop up to date?

I would try some general troubleshooting: Try these steps to fix most issues: http://bit.ly/Troubleshoot_PS

Restoring Prefs may help.
Photo of Himanshu Thakar

Himanshu Thakar

  • 4 Posts
  • 0 Reply Likes
I am also facing the same problem I am using Mac OS mavericks and photoshop CC. I am trying to save on my Ready NAS. When I save on desktop it saves properly.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 12643 Posts
  • 1196 Reply Likes
Did it work prior to the update to Mavericks?
Photo of Himanshu Thakar

Himanshu Thakar

  • 4 Posts
  • 0 Reply Likes
Yes it worked perfectly well before upgrading to Mavericks?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13922 Posts
  • 1650 Reply Likes
OK. My guess is something broke on the OS side with support for whatever protocol you're using to connect to the NAS.
Photo of Himanshu Thakar

Himanshu Thakar

  • 4 Posts
  • 0 Reply Likes
No everything is fine... I am not facing problem with other Adobe software like Illustrator and other this is with Photoshop only. Please give me some solution.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13922 Posts
  • 1650 Reply Likes
Do you have Coverflow view enabled in the Save For Web dialog? http://helpx.adobe.com/photoshop/kb/f...

Also, what is the network protocol used by your NAS?

If it worked prior to Mavericks, that indicates something changed in the OS. We need to what changed so we can work with Apple to track down what the issue is.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13922 Posts
  • 1650 Reply Likes
May be related to this issue if you use SMB: http://osxdaily.com/2013/10/30/connec...
Photo of Himanshu Thakar

Himanshu Thakar

  • 4 Posts
  • 0 Reply Likes
Thanks for the update. When I am connecting with AFP there is no problem. Save for web saves properly and everything is fine. But when I rename any folder in AFP windows cannot understand in SMB.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
OK. I'll keep digging into this. It's not clear if this is a PS or OS issue. It will take some investigating and finding a reproducible case in house.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
We tried to reproduce this connecting to one of our file shares using SMB internally. We can't reproduce. Do you have any other file share/NAS devices that support SMB? It may have to do with the specific device or protocol/version of your device.
Photo of neil payne

neil payne

  • 2 Posts
  • 0 Reply Likes
I'm having the same problem, with a variation.

"Save for web" works on my local drive, but not network drives (it saves a 0kb file on network drives, no error message).
"Save as" works on every drive.

Photoshop CC (just downloaded)
Windows 7 professional, 3.3GHz, 64-bit, 8GB RAM
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
If you aren't on MacOS 10.9, then it can't be the same problem.

But it does sound like you have a similar problem with your network drive -- and the cause could be permissons on the network drive, bugs in the network server, bugs in your machine's connection protocol to the server, or utility programs (like antivirus) that interfere with file saving.
Photo of neil payne

neil payne

  • 2 Posts
  • 0 Reply Likes
If anyone has a *similar* problem to me and if you use Novell for your network, try installing the Novell Client 2 SP3 for Windows IR5. It worked for me.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 764 Reply Likes
Thanks for letting us know the solution you found!
Photo of Andreas Kugel

Andreas Kugel

  • 1 Post
  • 0 Reply Likes
I have the same problem - macOS Sierra and El Capitan. Synology Diskstation, latest Updates. I have the same Problem the last 2 Years. Doesn't matter if AFP or SMB, web export very ofter ends in 0 kb file. On local disk there is no problem also when saving via the normal "save" dialogue.It seems to be an issue only with export for web.
By the way, it the latest Photoshop CC 2017.
(Edited)
Photo of Marco Badan

Marco Badan

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Photoshop CC 19.1.2: Sometimes we get empty files using "save for web" (MacOS Hig....

Hello,

We have Adobe CC with Photoshop

Our designer has a problem with "save for web".
Sometimes (random) the result is an empty file (0 kb).
She has MacOS High Sierra .
The files are saved to a NAS (AFP).
There is no error in Photoshop, so the only way to check it is to open Finder.
We tried to reinstall Photoshop.
We even changed the certified cable ethernet 6a... but this is happening only with "save for web" in Photoshop so I don't think is an hardware issue.
I read Photoshop basic troubleshooting  (https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html).. but nothing applies to our situation

There is a similar old post https://feedback.photoshop.com/photoshop_family/topics/empty_files_using_save_for_web but there is not a solution.

Our designer made a video to explain the problem.



Any idea?
Marco
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13922 Posts
  • 1650 Reply Likes
What brand is your NAS? Did this used to work prior to upgrading to High Sierra?
Photo of Marco Badan

Marco Badan

  • 3 Posts
  • 0 Reply Likes
QNAP  ts-873u-rp  https://www.qnap.com/en/product/ts-873u-rp 
Unfortunately we don't have a case history before upgrading to High sierra: we had a different setup: designers used to save to the local machine and "save for web" worked.