Photoshop: Empty "File Info" screen requires force quit (Mac OSX 10.9)

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  • Problem
  • Updated 5 years ago
  • (Edited)
When I select "File Info..." from the Photoshop CC File menu, the dialog opens but nothing is displayed -- no interface, no controls, no information, nothing... Since there's no way to close the dialog, I have to force quit PS. Has anyone else run into this issue?

Screen capture attached...

Adobe Photoshop Version: 14.2.1 (14.2.1 20140207.r.570 2014/02/07:23:00:00) x64
Operating System: Mac OS 10.9.1
System architecture: Intel CPU Family:6, Model:30, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2800 MHz
Built-in memory: 8192 MB
Free memory: 4694 MB
Memory available to Photoshop: 7356 MB
Memory used by Photoshop: 69 %
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1

Photo of robtmann


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Posted 5 years ago

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Photo of Chris Cox

Chris Cox

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Have you installed the "WhiteWindowsWorkaround" plugin?

Also, does the dialog close if you press Escape?
Photo of robtmann


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Thanks for the tip, Chris, but that didn't work. I can provide more technical info if you need it.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using any custom XMP panels? It looks like a player trust issue (that dialog uses Flash).
Photo of robtmann


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Thanks Jeffrey, but that doesn't seem to work either.

Also, the only custom panels I see are in the 3.0 folder in the Custom File Info Panels folder. I removed that folder to test PS CC without it, but PS recreated the folder when it opened. I've attached a screen grab of the CFI folder.