Elements: Email won't work from PSE 12

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  • Updated 5 years ago
  • (Edited)
The instructions say to:Select the desktop email client to use for sharing photos. The client is used as default when you share photos in Elements Organizer.
1. Select Edit > Preferences > Sharing (Windows), or Adobe Elements Organizer 11 > Preferences > Sharing (Mac OS).
2. From the E-Mail Client menu, choose one of the following, and then click OK:
(Windows) Microsoft Outlook® to choose the application as the default

Problem is only the Adobe email shows up on the email client menu.
Is there a fix for this?
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Sam Zacour

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Posted 5 years ago

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Sam Zacour

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Sam Zacour

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This reply was created from a merged topic originally titled
email won't work from Photoshop Elements 12.


email won't work from Photoshop Elements 12

The instructions say to: Select the desktop email client to use for sharing photos. The client is used as default when you share photos in Elements Organizer.
1. Select Edit > Preferences > Sharing (Windows), or Adobe Elements Organizer 11 > Preferences > Sharing (Mac OS).
2. From the E-Mail Client menu, choose one of the following, and then click OK:
(Windows) Microsoft Outlook® to choose the application as the default

Problem is only the Adobe email shows up on the email client menu.
Is there a fix for this?
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Pete Green, Customer Advocate

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Hi Sam,

Sorry for the trouble -- Do you have Outlook / MS Office installed? If so, which version is installed?

What version of Windows are you using?

Have you tried uninstalling/reinstalling Photoshop Elements?
It will look at the system to discover what email applications are installed, sounds like it's not finding Outlook.

May be worth reinstalling Office, if either of these other suggestions don't help.

Let us know how it goes.
Regards
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Sam Zacour

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Yes I have Outlook / MS Office 2013 installed. Windows 8.1 & Photoshop elements 12, as well as Premiere elements 12. Do I have to uninstall both elements and premiere elements first?
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Sam Zacour

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Yes I have Outlook / MS Office 2013 installed. Windows 8.1 & Photoshop elements 12, as well as Premiere elements 12. Do I have to uninstall both elements and premiere elements first?
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Sam Zacour

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Well, so far I uninstalled and then reinstalled Adobe Elements 12 and nothing changed! Still can't even recieve a validation code email.
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William Higgs

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I'm having the same problem. I can drag the photo into the attachment window. Select the size and quality of the photo, check the boxes of recipients, click on "next", have to paste my text into this new window (copy from Word) and then hit send.
A small window shows that it is uploading and it completes the upload.

But then, Nothing. The emails and their photo attachments are never received.

By the way, I am using Yahoo Mail
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Paul Roberts

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I've got the same problem as well. I get the small window on the taskbar, but not the large window on the screen.
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Sam Zacour

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I have now uninstalled and reinstalled Adobe Photoshop Elements 12 (twice now, once before reinstalling Office and once after) and also Unistalled and reinstalled Microsoft Office Professional Plus 2013 and still have the same problems. No change, still won't let me chose anything but Adobe mail in the client list, still can't get a verification code, still can't email from Elements!
Very frustrating!
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Sam Zacour

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I was recently told by a user on another site:

Looks like PSE12 is only compatible with the 32 bit version of office. Do you have the 32 or 64 bit version of office Outlook.

My answer:Since the Operating System Is Microsoft Windows 8.1 (64 bit), I assume Office 2013 would have to be 64 bit.

His reply: You can use 32 and 64 bit office with 64 bit windows. People often have 32 bit office installed on a 64 bit operating system as 64 bit office has compatibility issues with some software and add ons.
To check which one you have, open Outlook and go to File > "Office Account" > "About Outlook"
If it's 64 bit then that will be why it's not working with PSE.

I looked and it is 64 bit, what can I do now?
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Sam Zacour

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I checked and my Microsoft Office Professional 2013 Download is the 64 bit version. So I tried 3 times to uninstall and each time it re-installed the 64 bit version without giving me an option to change. From what I read on the Microsoft office install page info the 32 bit is supposed to be the default, but it went right back to 64 bit. Should all download retail versions with a key code serial number be able to install both? How can I make it switch to 64-bit?
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Sam Zacour

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Finally resolved the problem. I went back to Top Soft Deals where I bought Office Professional Plus 2013 and asked why it would not give me the option to install the 32 bit version. They said their download figures out which type of system your computer runs (32 or 64 bit) and then automatically installs the same. They said they couldn't help other than a refund.
So, I called Microsoft support and they put me through to the tech support department & they were kind enough to send me a link for the 32 bit only download. I was able then to use the key code from the retail license I had bought previously and it worked.
I open Adobe Elements and went to Edit, Preferences, Shrare and was finally able to choose Outlook as my mail server in the drop down menu.
I then was able to email from my Adobe Elements 12! Hallelujah!