Lightroom: Export to email, the captions are in reverse order

  • 4
  • Problem
  • Updated 3 months ago
  • Acknowledged
  • (Edited)
Hi,

Steps to reproduce

1. Select a few images having all a different caption.
2. Use the EMail photos... command or Export using the Email preset.
3. Select "Include caption metadata as a description label" before sending.

In the sent email, the captions are in reverse order.

This bug is not absolutely new. We already had something similar when exporting JPEGs.
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Patrick Philippot

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  • frustrated

Posted 2 years ago

  • 4
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John R. Ellis, Champion

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Happens to me too (LR CC 2015.7 / OS X 10.11.5).

"We already had something similar when exporting JPEGs."

Is there a bug report filed here about that?
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Patrick Philippot

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Is there a bug report filed here about that?
I'm not sure. The problem occurred when exporting a JPEG slideshow. When adding a text overlay from the metadata (i.e. the image caption), all images had the same overlay as the last image in the slideshow. This didn't happen when creating the slideshow as a PDF. This has been fixed in a dot release of LR6. This is not exactly the same problem but is related to the way text extracted from the metadata is assigned to the image.
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John R. Ellis, Champion

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Right, I remember that bug -- it was fixed several releases ago.  There's a bug report somewhere, but I don't think it's relevant to this bug.
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Bob Trlin

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Me too.  Actually the captions are in the right order but the photos are in reverse order.
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Rikk Flohr, Official Rep

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I have been able to reproduce this in-house. A bug has been filed.
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David Clement

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I have been living with this problem (captions don't match photos in email function) for months and wonder why I have the annual CC subscription which should allow Adobe to fix the problem quickly.  Please address this.
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Joanne Donato

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I am having this same problem.  It has not been fixed since the last post 8 months ago.  The captions do not match the designated image, despite the right caption being in the correct image's metadata.  Come on Adobe, please fix this bug or give us a solution.
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Patrick Philippot

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Joanne,

You're correct : 8 months to not fix this is not acceptable (I remember that the CC subscription was made to provide a faster maintenance cycle :-)) ). But Adobe have a very special maintenance system. Once a bug has reached a given lifetime, it gets even more chances to survive. It will never get to the top of the todo list. There are numerous examples of this. Usually, these are bugs that are apparently very easy to fix (from a developer's point of view) - I mean, within a few minutes - but they are considered minor. That's why they never reach the top of the list : there will always be bugs that are "less minor". So they are still there after years. They become history or even features.

IMHO, there should be two different maintenance teams : one handling the most urgent bugs and a smaller team handling bugs from the bottom up in the priority list. Since these bugs are usually easy to fix, they could handle a lot of them rather quickly. As a former software project manager, this is what I did. These "minor" but annoying bugs are those that irritate the user the most. Handling them quickly would raise the customer satisfaction level. Apparently, they can't understand this at Adobe.
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Bob Trlin

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Totally agree!  They are working on a paretio basis which is fine but too many rats and mice are getting through.
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Thomas Bancroft

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It is happening to me too and I just updated to Lightroom Classic.  How do we file a fix request
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Bob Trlin

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I wouldn't bother.  Adobe is dead to me since they went subscription.