Elements: Won't open file or create new blank file

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  • Updated 3 years ago
  • (Edited)
I can open the program, but that's it. It will not let me open a file or create a new blank file. It doesn't shut down, it just doesn't do anything at all. Help!
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Jamie Hamilton

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Posted 5 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jamie, what version of Elements? What OS/version are you running on? Did it ever work? Or did it recently stop working?
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Jamie Hamilton

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Hi Jeffrey,
I have Windows 7 and Photoshop Elements 8. It has worked fine for years, but all of a sudden, I can't do anything.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Strange. Did you install any new software? Plug-ins? OS updates? Virus software? Run a system cleaner?

I would try restoring Elements preferences:

http://www.johnrellis.com/psedbtool/p...

http://helpx.adobe.com/photoshop-elem...
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Daniel Shurkey

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Did you ever find a solution to this problem. I'm having it now. Elements 10, worked a week ago and now is useless.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try the solution of restoring your prefs?
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Harold Stokes

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I'm having the same problem. I have photoshop elements 7 running on Windows 7. The editor opens fine, but when I try to open a file or even create a new file, the program freezes. If I click on the screen, I get a windows message that photoshop elements has stopped responding.

I tried restoring my prefs. I tried uninstalling photoshop elements and then re-installing it from the original CD. Always the same result.

I have been using this program for years. This behavior suddenly appeared two days ago.