Premiere Elements: PRE12 give error: incompatible display driver

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  • Updated 4 years ago
  • Solved
  • (Edited)
ust purchased adobe premier elements 12 and after loading error message about incompatible display driver keeps coming up. Drivers are current
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David White

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Posted 5 years ago

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Chris Cox

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Did you update the video card driver from the GPU maker's website (good), Microsoft (big mistake), or the system integrator (also a mistake)?
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David White

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Not sure. I just eventually found the driver and pressed update
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David White

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I just did an update from the HP website (laptop is an HP), but still get the same message
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Chris Cox

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HP is not the GPU maker. The GPU maker would be NVidia, AMD/ATI, or Intel.

You need to get a recent driver, from the GPU maker, not the system builder (HP).
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David White

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OK I did this and now it works. Thanks
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Satish Ramakrishnan, Employee

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Hi David,
For our records, could you let us know what was the display adapter? What is the working driver version?

Regards,
Satish
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John Berbuto

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Incompatible despite this. Feel I've wasted my money on v12. Rolled back to previous drivers but still doesn't load the prog.

Hewlett-Packard HP Pavilion dv7 Notebook
2.00 gigahertz Intel Core i7-2630QM
64 kilobyte primary memory cache
256 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total) Board: Hewlett-Packard 1659 10.31
Bus Clock: 1333 megahertz
UEFI: Hewlett-Packard F.1B 10/05/2011
8140 Megabytes Usable Installed Memory
1000.00 Gigabytes Usable Hard Drive Capacity
782.74 Gigabytes Hard Drive Free Space
Intel(R) HD Graphics Family [Display adapter]
Advanced Micro Devices, Inc Version: 8.882.2.3000 Dater: 30/09/2011
Radeon (TM) HD 6490M [Display adapter]
Generic PnP Monitor (17.1"vis)
Windows 7 Home Premium (x64) Service Pack 1 (build 7601)
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Chris Cox

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Your radeon driver is over 2 years out of date.
And you have an Intel GPU as well.

You need to update the video card drivers from the Intel and AMD websites.
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John Berbuto

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Thanks for responding. I know they are old but these are the most up-to-date drivers I can find, having scoured the net: HP, Radeon and AMD. Any suggestions? Thanks in anticipation! John
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Chris Cox

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AMD/ATI has put out drivers every few months. The most recent are certainly not 2 years out of date.
Intel has also put out drivers pretty frequently.

And you should not be getting video drivers from HP, only from the GPU vendors (Intel and AMD).

Your drivers are buggy (as evidenced by the warning you received when starting the software). You need to get more up to date drivers that fix the bugs.
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John Berbuto

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I don't normally go to HP but AMD directed me there. I definitely have the latest driver from AMD which is 2011. Source is their site.. There is a recent beta but I am not happy trying it; I've used IT since DOS 3, MAC OS and Linux from 1983 so I know some of the probs and how you have to rescue your system! I have used Premiere Elements since its first issue which had limitations. I have a desktop with W7 Ultimate 32-bit but it is a retrograde step if I have to use this.
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John Berbuto

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I should add that I removed the latest, tried the previous version and then dumped that for bog standard VGA driver. I then downloaded the latest (2011) version again in case that on my system was corrupted. I use Sibelius 7 which automatically installs both 32-bit and 64-bit. Good idea because it works.