Photoshop Elements: Photo Dowloader Fatal Error w/iPhone 4S (IOS 5) (PSE 5/Win XP)

  • 1
  • Problem
  • Updated 8 years ago
  • (Edited)
Recently got iPhone and when Elements Photo Downloader tries to capture photos from iPhone a fatal error occurs. Error code: c0000005

Elements Photo Downloader still works fine with my Canon Camera, but not w/iPhone.

Any work around or fixes? Elements Facebook reply says they've not heard of this, but I've Googled & seen this problem reported as far back as 2010, but yet to find any solutions.

Gory Details: iPhone 4S (IOS 5), Elements 5.0, Windows XP Pro
Photo of Harold Homler

Harold Homler

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 8 years ago

  • 1
Photo of Ankur Agrawal

Ankur Agrawal, Employee

  • 203 Posts
  • 12 Reply Likes
Hi Harold,

When PSE5 was released iPhone was not around. So, iPhone was never officially supported in PSE5. When iPhone came to market we did started supporting it in the subsequent PSE versions.

In PSE9, we found fatal error/ crash issues with iPhone 3 (and above) and we fixed them.
As a workaround, you can sync your images via iTunes to desktop and then import them in Organizer.

- Ankur